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The Health Coach at CVS Health is responsible for telephonic outreach to the Medicare population, focusing on improving medication adherence and managing health conditions such as diabetes and hypertension. This role involves assessing members' health statuses, providing education, and addressing barriers to adherence through a collaborative process. The Health Coach utilizes motivational interviewing and healthcare knowledge to engage members, promote behavior changes, and facilitate their understanding of health decisions, ultimately aiming to enhance their overall wellness.