Health Coach Specialist II (Denver, CO / Field-Based)
About The Position
FreedomCare of Colorado is home care specializing in providing home care to the Medicaid population, hiring a family member loved one to provide care. The goal of this service is to provide necessary care while fostering and emphasizing the patient’s independence in a home environment that will provide them with a range of care options as their needs evolve. The service is designed to provide options for alternative long-term care to persons who meet nursing facility-level care needs, while preserving the dignity, self-respect, and privacy of the patient. The Health Coach Specialist II will be working closely with waiver members, caregivers, and other stakeholders in the business. The Health Coach’s goal will be to provide a seamless Customer Service experience, while ensuring that our clients are receiving the care they need. This role is field based with potential to work from home or CO office up to 50% when not in field.
Requirements
- A bachelor's degree or equivalent work experience.
- Two + years’ experience working bedside CNA, QMAP, Direct Care Worker, Medical Assistant, etc.
- 1+ years call center, telephonic outreach, customer service or other similar experience (required)
- The ability to exercise judgement independently and voice noticeable issues or trends.
- Strong verbal and written communication skills; ability toestablishstrong rapport to effectively communicate, guide, educate, and support waiver members and caregivers.
- Strong problem-solving skills; able to identify issues and escalate when appropriate.
- Excellent time management, critical thinking and active listening skills; able to multitask.
- Possesses a high level of empathy and emotional intelligence.
- Strong proficiency in computer software navigation; Salesforce experience, as plus.
- Comfort in a dynamic and always evolving startup environment.
- Always maintain patient confidentiality; understands and adheres to HIPAA guidelines.
Nice To Haves
- Salesforce experience, as plus.
Responsibilities
- Schedule and perform quarterly Supervisory visits as required for Home Care Compliance.
- Serve as a field expert to support members and caregivers in continuing care and appropriate utilization of authorized hours.
- Perform required “home inspections” to ensure safety and compliance of participants’ home and surroundings.
- Partner with Care team to monitor Daily Notes submitted by the caregiver for indications that the caregiver may need additional training or support and document all contact with the caregiver in Salesforce.
- Maintain contact with the caregiver, virtual or in person, based on the needs identified in the service plan and calculator provided from Case Manager.
- Communicate any concerns regarding the member or caregivers’ health, surroundings, safety, or unmet needs to staff RN and/or Case Manager
- Track all activities through entries into CRM (Salesforce).
- Function within the time frames of a fast-paced startup in the healthcare environment.
- Performs other duties as required or assigned.
Benefits
- We offer competitive compensation, medical benefits, retirement plans, wellness programs, fun company events and ongoing learning opportunities to grow your career.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
