Health Coach Specialist II

FreedomCare • West Hartford, CT

5h • $23 - $26 • Onsite

About The Position

Started in 2016, FreedomCare is a Healthcare company that is innovating and revolutionizing the way home care is delivered. We bring dignity and support to patients needing care in their homes and to the caregivers who care for them. We’re the largest consumer-directed home care agency in NY State, and are continually expanding our areas of focus including operations in other states and tech-based innovations.
We pride ourselves on our values which drive the level of care that we deliver to our patients:
Here For You (An attitude of service, empathy, and availability)
Own It (Drive and ownership)
Do the Right Thing (High integrity)
Be Positive (Great attitude and a can-do positive approach to challenges)
Join our team and make a positive impact on the lives of others! We are looking for a Health Coach Specialist II who will serve as the face of FreedomCare in the communities we serve in Connecticut.
This is a field-based position based out of our office in West Hartford, CT with a required commute of 2-3 per quarter and fieldwork 5 days per week.
Department & Position Overview:
Structured Family Caregiving is a caregiving arrangement in which a patient lives with a principal caregiver who provides daily support based on the patient's daily care needs. The goal of this service is to provide necessary care while fostering and emphasizing the patient’s independence in a home environment that will provide them with a range of care options as their needs evolve. The service is designed to provide options for alternative long-term care to persons who meet nursing facility-level care needs, while preserving the dignity, self-respect, and privacy of the patient.
Working closely with waiver members, caregivers, and other stakeholders in the business, the Health Coach’s goal will be to provide a seamless Customer Service experience, while ensuring that our clients are receiving the care they need.

Requirements

• Bachelor's degree or equivalent work experience
• 2+ years of experience working with frail or elderly disabled adults and caregivers
• 2-3 years Inside Sales, call center, telephonic outreach, customer service or other similar experience (required)
• 1-3 years of medical field experience and/or case management, home health; experience updating and maintaining case notes and completing case reviews
• The ability to exercise judgement independently and voice noticeable issues or trends
• Strong verbal and written communication skills; ability to establish strong rapport to effectively communicate, guide, educate, and support waiver members and caregivers
• Strong problem-solving skills; able to identify issues and escalate when appropriate
• Excellent time management, critical thinking and active listening skills; able to multitask
• Possesses a high level of empathy and emotional intelligence
• Always maintain patient confidentiality; understands and adheres to HIPAA guidelines

Nice To Haves

• Strong proficiency in computer software navigation; Salesforce experience, as plus
• Comfort in a dynamic and always evolving startup environment

Responsibilities

• Schedule and perform initial home assessments (virtual and in-person)
• Serve as a field expert to support waiver member and caregiver onboarding experience (as needed) for orientation and remote onboarding to ensure consent and acceptance
• Perform required “home inspections” to ensure safety and compliance of participants’ home and surroundings
• Partner with Care team to monitor Daily Notes submitted by the caregiver for indications that the caregiver may need additional training or support, and document all contact with the caregiver in Salesforce
• Maintain contact with the caregiver, virtual or in person, based on the needs of the waiver member or caregiver identified during the initial assessment
• On a semi-annual basis (or as required by contract) at a minimum, visit the waiver member and caregiver with the waiver Case Manager to establish communication between all members of the care team; perform additional home visits if the need is identified during the monthly contact or through Daily Notes review
• Partner with Care team in successfully transition newly onboarded waiver members to the ongoing program phase
• Communicate any concerns regarding the waiver member or caregivers’ health, surroundings, safety, or unmet needs to staff RN; participate in coordination with the Waiver or assigned Case Manager
• Track all activities through entries into CRM (Salesforce)
• Function within the timeframes of a fast-paced startup in the healthcare environment
• Performs other duties as required or assigned

Benefits

• We offer competitive compensation, medical benefits, retirement plans, wellness programs, fun company events and ongoing learning opportunities to grow your career.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level