Health Coach- Remote

Sharecare • Kansas City, MO

367d • Remote

About The Position

The Health Coach is part of a multi-disciplinary team that is responsible for improving both the individual health and wellness of program participants and the overall health status of a client's population. The Health Coach is an integral part of an overall client specific Health and Care Support Team that engages and supports members with improving lifestyles and behaviors that put them 'at risk' of developing chronic or disease conditions. The Health Coach looks to be a positive change agent in helping members alter behaviors that lead to better health and reduction / elimination of identified risk factors. A Health Coach is supervised by an Operations Coach Manager.

Requirements

• Bachelor's degree in health-related field required (i.e., Psychology, Nutrition, Exercise Science, etc.).
• 2+ years prior health coaching experience may substitute for a degree.
• 1-2 years of related experience required; experience in a customer service role preferred.
• Experience with benchmarks and contact center metrics preferred, including adherence to schedule.
• Proficiency in computer data entry and Microsoft Office.
• Ability to coordinate telephonic communication with program participants while simultaneously navigating software platform and entering data for extended periods of time.
• Knowledge ability to quickly learn information around lifestyle related topics such as: smoking cessation, weight management, nutrition, exercise, stress reduction and sleep desired.
• Ability to work independently and prioritize a moderate workload with minimal supervision.
• Adaptability to schedule changes on an as-need basis.
• Ability to multitask with members and operationally with managers and support staff.
• Hard-wired internet connection is necessary as WIFI is not permitted.

Nice To Haves

• Effective interpersonal and communication skills required.
• Enthusiastically inspires members to change behaviors and to see possibilities.
• Ability to learn to coach effectively using motivational interviewing.
• Flexibility to work any shift (typically an evening shift) or change shifts based on business needs, including availability to work rotating Saturdays.

Responsibilities

• Participating in engagement calls to inform eligible participants of the program offering and enroll them in the program.
• Providing individualized behavior change coaching to reduce or eliminate high risk behaviors and encourage adoption of habits that are conducive to a higher quality of life.
• Reaching out to members who are enrolled in coaching but do not have a scheduled call.
• Coordinating delivery of services and care with other members of a multi-disciplinary care team, including nurses, pharmacists and external vendors.
• Supporting operational aspects of the assigned area to meet the organization's customer requirements.
• Adhering to a schedule and caseload to support success and connectivity of member interaction.
• Participating in daily and monthly meetings for updates and to present findings and insight.
• Noting and tracking the members' progress and efficacy of the program.

What This Job Offers

• Industry: Web Search Portals, Libraries, Archives, and Other Information Services
• Education Level: Bachelor's degree
• Number of Employees: 1,001-5,000 employees