Health Coach (NBC-HWC)

Moda Health•Portland, OR

19d•Remote

About The Position

Moda Health Coaches develop and implement behavior-based coaching programs and provide healthcare navigation support, including condition-specific disease management, for Moda members. This includes Moda 360 members and various participating employer groups, such as the City of Portland. Coaches collaborate with internal and external healthcare service teams, vendor point solutions, and community-based organizations to ensure coordinated, continuous care. This is a FT WFH role.

Requirements

Associate degree, preferably in a healthcare-related field.
Completion of a training program approved by the National Board for Health and Wellness Coaching (NBHWC) and eligibility for board certification.
At least one (1) year of experience in a health coaching-related field preferred; experience within a health insurance or similar healthcare setting is also helpful.
Experience working with individuals managing conditions such as diabetes, obesity, asthma, hypertension, heart disease, cancer, behavioral health, respiratory illness, or musculoskeletal conditions is preferred.
Solid understanding of health behavior change theories and their practical application.
Excellent communication, interpersonal, and presentation skills across diverse populations.
Strong cultural competence and the ability to integrate Diversity, Equity, and Inclusion (DEI) principles into coaching and communication.
Ability to work independently and collaboratively in a team-based environment.
Proficiency in Microsoft Office and the ability to learn proprietary systems and databases.
Strong commitment to maintaining confidentiality.

Nice To Haves

Specialty credential such as NBC-HWC, RDN, LCSW, or LPC is a plus.
Proficiency in a second language is preferred.

Responsibilities

Provide one-on-one coaching to members managing or at risk for chronic health conditions through multiple communication channels (virtual, phone, email, mail) to support disease prevention and self-management.
Use evidence-based guidelines to educate, support, and empower members in setting and achieving SMART health goals while building their capacity for self-management.
Conduct initial assessments of member health, including wellness vision, motivation, readiness to change, and health history.
Document progress, behavior changes, and care gap closures in accordance with organizational policies and procedures.
Partner with internal and external healthcare teams to achieve Triple Aim goals: improving the member experience, improving outcomes, and reducing avoidable costs.
Maintain up-to-date knowledge of vendor health management programs and refer members as appropriate.
Perform other duties as assigned.