Health Coach Consultant

CVS Health • Bismarck, ND

5d

About The Position

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
Position Summary
At the 24-Hour Nurse Line the Health Coach Consultant utilizes a collaborative process of assessment, planning, implementation and evaluation, to engage, educate, and promote/influence members decisions related to achieving and maintaining optimal health status. Requires an RN with unrestricted active license.
-Hours required: Start time will be between 10:00 am- 6:30 pm EST, 8 hour shifts, every other weekend shifts required, 4 holidays per year.
-Must reside in a state with active Compact RN Licensure
-The 24-Hour Nurse Line provides a telephone-based information and decision support program to eligible members. The Nurse will be responsible for the following:
-Facilitates effective health care decision-making.
-Improves the quality of care.
-Improves member satisfaction with their health care plan.
-Facilitates appropriate use of health care resources.
-Provides up-to-date health care information to help facilitate members’ understanding of their health problems and possible options.
-Provides assistance by clarifying available options for the member's particular health problem or issue.
-Helps members actively and knowledgeably participate with their provider in their own health care decision-making.
-Promotes healthy lifestyles to help lower personal health risks, preventing illness.
-Awareness of the member’s available health and wellness programs, and makes referrals to these programs as appropriate.
Ideal candidates will:
-Must have RN licensure in the state of office location.
-Have 3+ years of clinical experience.
-Have proficient keyboarding skills.
-Enjoy working with computers and evolving technology, prefer online resources over printed documents.
-Have telephone experience in the nursing field, especially telephone triage, emergency room, and/or urgent care experience.
-Self-motivated.
-Wants to work every other weekend and 4 Holidays per year.
-Are able to complete 6 weeks Mon-Fri orientation on a variable daytime schedule.
-Applies a broad clinical experience to at times complex issues, ensuring a positive member experience.
-Want to expand their knowledge base while applying excellent communication skills.
-Are leaders of people and process improvement, and want to make a difference in people's lives.
-Are seeking a challenging fast-paced office (and potentially work at home) position.
-Do the right things for the right reason in all interactions.

Requirements

• Requires an RN with unrestricted active license.
• Must reside in a state with active Compact RN Licensure
• Must have RN licensure in the state of office location.
• Have 3+ years of clinical experience.
• Have proficient keyboarding skills.
• Enjoy working with computers and evolving technology, prefer online resources over printed documents.
• Have telephone experience in the nursing field, especially telephone triage, emergency room, and/or urgent care experience.
• Self-motivated.
• Wants to work every other weekend and 4 Holidays per year.
• Are able to complete 6 weeks Mon-Fri orientation on a variable daytime schedule.
• Applies a broad clinical experience to at times complex issues, ensuring a positive member experience.
• Want to expand their knowledge base while applying excellent communication skills.
• Are leaders of people and process improvement, and want to make a difference in people's lives.
• Are seeking a challenging fast-paced office (and potentially work at home) position.
• Do the right things for the right reason in all interactions.

Responsibilities

• Facilitates effective health care decision-making.
• Improves the quality of care.
• Improves member satisfaction with their health care plan.
• Facilitates appropriate use of health care resources.
• Provides up-to-date health care information to help facilitate members’ understanding of their health problems and possible options.
• Provides assistance by clarifying available options for the member's particular health problem or issue.
• Helps members actively and knowledgeably participate with their provider in their own health care decision-making.
• Promotes healthy lifestyles to help lower personal health risks, preventing illness.
• Awareness of the member’s available health and wellness programs, and makes referrals to these programs as appropriate.

Benefits

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed