Health Clerk I

Franklin County•Union, MO

About The Position

Under basic supervision, works with all divisions of the health department. Duties include various clerical functions which require basic knowledge of the department and programs offered.

Requirements

High School Diploma or GED equivalent; AND one (1) years of clerical or office experience.
Must maintain CPR and AED certification.
Must have a valid Driver’s License and/or other specialized certifications may be required.
SPECIAL NOTE: All employees are considered First Responders in the Event of a Disaster Response Situation. All employees must report for duty upon request of the Director during a public health emergency.
Knowledge of County and department policies and procedures.
Math and basic accounting practices.
Regulations, laws and scope of work of Vital Records.
HIPAA regulations and exemptions for public health employees, Civil Rights Compliance.
Immunization requirements and current state requirements to attend schools/daycares.
Customer service and telephone etiquette.
Contract billing procedures.
Basic knowledge of current contracts, grants, MOU’s and agreements.
Skills in: Communicating clearly both verbally and in writing.
Prepare, update, file, copy, scan, email, sort and retrieve information in a timely and effective manner.
Operating a computer, standard software, and some specialized software.
Entering data rapidly and accurately into computer system.
Interacting with the public, staff, and insurance carriers tactfully and professionally.
Handling and reconciling purchase orders, invoices, checks, cash and credit card transactions money accurately.
Making sound decisions within established guidelines and procedures.
Handling a large volume of public contact, including difficult situations and interruptions.
Follow oral and written instructions.
Maintain appropriate level of confidentiality for both written and verbal information.

Nice To Haves

Medical front office background experience preferred.

Responsibilities

Greets patients and collects information; makes copies of documents as appropriate; greets patients and collects information; makes copies of documents as appropriate. Screens for insurance eligibility and documents approval. Collects payment for services rendered.
Prepares all medical paperwork to include history, consent, HIPAA, patient encounter forms, and immunization card; pulls patient medical charts and attaches or transcribes updates.
Answers and responds to a large number of incoming phone calls including supplying requested information, making various program appointments and/or connecting the caller with the proper department, staff member, and/or referral to an appropriate outside agency.
Processes birth and death certificates; registers deaths occurring within Franklin County; issues certified copies of certificates as requested. Prints certified copies or send electronically as requested ensuring all registered certifications are sent to the state department.
Completes data entry functions to track all immunizations given through ShowMeVax.
Sorts, cross-indexes and files reports, records, and other materials according to appropriate methodology such as alphabetical, numerical, etc.; retrieves information from files as required.
Maintains appropriate supplies and forms for assigned area.
Handles daily customer financial transactions as required including processing payment for services, issuing receipts, processing cash receipts for bank deposit, etc. Transactions include cash, check, credit and credit card transactions.
Maintains the cleanliness of the lobby and restrooms; sanitizes all surfaces; sweeps and mops floors. Organizes books, magazines, and toys.
Processes mail; signs for incoming packages; reviews shipments to ensure correct products were received. Responsible for alerting nursing staff when highly sensitive specimens and vaccine shipments arrive ensuring compliancy with temperature regulations.
Performs other duties as assigned.