Health Center Relations Specialist - Stapley (7513)

Terros Health•Mesa, AZ

1d•Onsite

About The Position

Terros Health is seeking a Health Center Relations Specialist for their Stapley Health Center in Mesa, AZ. This full-time position is the primary point of contact for patients, involving greeting individuals, scheduling appointments, conducting intake interviews, and managing paperwork. The ideal candidate will be compassionate, professional, and flexible, especially when interacting with patients during vulnerable times. Terros Health is a healthcare company with 56 years of experience, focusing on whole-person care, including primary care, mental health, and substance use treatment. The company has been recognized as one of AZ Big Media's 'Most Admired Companies' in 2020, 2022, and 2023.

Requirements

High School Diploma, GED within six (6) months of assuming this position.
At least one year relevant front office customer-facing service experience in healthcare, behavioral health, dental or a medical office.
Familiarity with health insurance eligibility and electronic health record management systems.
Intermediate level of competency in Microsoft Suite and web-based programs.
Experience in managing a wide range of administrative, support related tasks.
Must be well organized, flexible, able to multi-task, possess strong time management skills, attention to detail and enjoy working in a fast-paced, ever changing environment.
Excellent written and verbal communication skills.
Proven track record of delivering a high level of customer service in a healthcare setting.
Must pass a TB Test, a criminal background check and drug test.

Nice To Haves

Spanish Speaking.
Associates degree in medical and health (e.g. healthcare administration, insurance billing and coding, psychology) or care social work, human services, communication.
Front Office Experience in Healthcare, Behavioral Health, Dental or a Medical Office.
Experience in hospitality (i.e., meeting or conventions, hotel), or banking.
Experience with NextGen.

Responsibilities

Greet individuals coming into the clinic in a professional and courteous manner, assist their needs promptly with compassion, in accordance with Terros Health values.
Process the check in of patients and notify the appropriate staff member of the arrival of patients.
Update relevant information during auto-flow by completing four-point check.
Review and update the daily schedules; ensuring all necessary data is accurately collected.
Gather and maintain patient demographics, ensuring accurate and complete information, in compliance with UDS guidelines.
Basic knowledge of insurance levels, such as, Medicare, Medicaid, commercial plans, and various other types.

Benefits

Multiple medical plans - including a no premium plan for employees and their families.
Multiple dental plans - including orthodontia.
401(k) with a company match.
Interest free medical line of credit.
Financial education, planning, and support.
4 Weeks of paid time off in the first year.
Wellness program.
Pet Insurance.
Group life and disability insurance.
Employee Assistance Program for the Whole Family.
Professional growth & development - including scholarships, clinical supervision, and CEUs.
Tuition discounts with GCU and The University of Phoenix.
Working Advantage - Employee perks and discounts.
Gym memberships.
Car rentals.
Flights, hotels, movies and more.
Bilingual pay differential.