Health Center Relations Specialist -Olive Ave (6063)

Terros Health • Glendale, AZ

5d • Onsite

About The Position

Terros Health is pleased to share an exciting and rewarding opportunity for a Health Center Relations Specialist working at our Olive Ave Health Center in Phoenix, AZ. The Health Relations Specialist is the front line for interfacing with patients in Terros Health Centers. You will be a great candidate if you have at least one- year relevant front office customer facing and focused service experience in healthcare, hospitality or banking and we will train you! The position performs a variety of duties which include, but are not limited to, greeting individuals, appointment scheduling, intake interviews, gathering information and paperwork. Reporting to the Practice Supervisor, the ideal individual is flexible, compassionate and professional. If you enjoy working with individuals during some of the most vulnerable times of their lives this may be just the opportunity you’ve been seeking. We are a healthcare company focused on the whole person, providing primary care and specializing in mental health and substance use treatment for the last 55 years. We help people live their lives in recovery and we save lives every day. HOPE ~ HEALTH ~ HEALING Terros Health made the list!! "Most Admired Companies of 2020, 2022 & 2023" as awarded by AZ Big Media. Terros Health is hiring a Health Center Relations Specialist for our Olive Ave Health Center in Phoenix, AZ. Full Time, Employment Spanish Speaking Preferred!

Requirements

• High School Diploma, GED within six (6) months of assuming this position Or Associates degree in medical and health (e.g. healthcare administration, insurance billing and coding, psychology) or care social work, human services, communication preferred.
• At least one year relevant front office customer-facing service experience in healthcare, behavioral health, dental or a medical office preferred. Experience in hospitality (i.e., meeting or conventions, hotel), or banking will also be considered.
• Familiarity with health insurance eligibility and electronic health record management systems. Experience with NextGen preferred.
• Intermediate level of competency in Microsoft Suite and web-based programs.
• Experience in managing a wide range of administrative, support related tasks. Must be well organized, flexible, able to multi-task, possess strong time management skills, attention to detail and enjoy working in a fast-paced, ever changing environment.
• Excellent written and verbal communication skills.
• Proven track record of delivering a high level of customer service in a healthcare setting.
• This role is a non-driving position. This position is performed at one location and does not require travel to various Terros Health centers. May be 18 years of age and with less than two years’ driving experience or no driving experience.
• Must pass a TB Test, a criminal background check and drug test

Nice To Haves

• Front Office Experience in Healthcare, Behavioral Health, Dental or a Medical Office is Preferred
• Spanish Speaking Preferred!
• Associates degree in medical and health (e.g. healthcare administration, insurance billing and coding, psychology) or care social work, human services, communication preferred.
• Experience with NextGen preferred.

Responsibilities

• Greet individuals coming into the clinic in a professional and courteous manner, assist their needs promptly with compassion, in accordance with Terros Health values.
• Process the check in of patients and notify the appropriate staff member of the arrival of patients. Update relevant information during auto-flow by completing four-point check.
• Review and update the daily schedules; ensuring all necessary data is accurately collected.
• Gather and maintain patient demographics, ensuring accurate and complete information, in compliance with UDS guidelines.
• Basic knowledge of insurance levels, such as, Medicare, Medicaid, commercial plans, and various other types.

Benefits

• Multiple medical plans - including a no premium plan for employees and their families
• Multiple dental plans - including orthodontia
• Financial well-being - 401(k) with a company match, interest free medical line of credit, financial education, planning, and support
• 4 Weeks of paid time off in the first year
• Wellness program
• Pet Insurance
• Group life and disability insurance
• Employee Assistance Program for the Whole Family
• Personal and family mental and physical health access
• Professional growth & development - including scholarships, clinical supervision, and CEUs
• Tuition discounts with GCU and The University of Phoenix
• Working Advantage - Employee perks and discounts
• Gym memberships
• Car rentals
• Flights, hotels, movies and more
• Bilingual pay differential

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees