Health Center Mgr - Clinical

Quad Med Medical Clinic•Newport News, VA

About The Position

GENERAL PURPOSE OF JOB This position will actively manage the clinical operations of single site or multiple centers with a focus on prevention and wellness to coordinate the care of patients in a health and wellness center setting. The position is primarily focused on managing staff to efficiently and effectively run the daily operations and identify and proactively address the unique issues within the practice. KEY RESPONSIBILITIES Health and wellness center (HWC) management. Fosters teamwork and facilitates meetings as needed. Facilitates continuous improvement systems throughout the health and wellness center. Leads all health and wellness center Physicians, Advanced Practice Providers, relevant allied health staff and Clinic Supervisor. Leader responsibilities include talent acquisition, employee development, employee relations issues, scheduling, training, on-boarding, staff communication, and performance management. Works closely with Operations Manager, Director of Operations, other internal departments and HWC staff to deliver quality patient care aligned to the client service contract. Communicates and ensures HWC is operating using current standardized workflows, SOPs, policies and best practices. Monitors health and wellness center environment. Works with other departments to quickly resolve more involved, complex or systemic HWC issues; escalates appropriately and presents solutions to the Operations Manager or Director of Operations. Compiles input and administers staff performance appraisals for direct reports. Partners with Medical Directors and others as appropriate during performance appraisal process. Completes more complex or involved incident investigations. Carries out mitigating measures and informs other departments as needed. Manages metrics, the facility, and labor checklist completion. Understands and complies with all regulatory, procedural, and licensing requirements. Oversees AAAHC HWC compliance. Actively participates in all audits and AAAHC surveys and preparation. Serves on internal committees and special initiatives as needed. Maintains EHR Super User status; provide Super User support to HWC team and others as needed. Travel may be required. Works in the clinic as needed. If clinical by training and education, performs all other responsibilities as described within respective job descriptions, consistent with licensure. If there is no clinical education and training, perform daily front office and receptionist functions, as needed (e.g., registration, scheduling, etc.). Guides the direction of the Clinical Quality Improvement studies to meet the needs of clinic operations and drive patient health and wellness. Maintains inventory and monitors ordering of supplies aligning to budget. Forecasts annual visit volume and staffing needs. Clinical responsibilities: Fulfills essential functions and meets all job requirements as laid out in the applicable job description, based upon clinical credentials held by incumbent.

Requirements

Education: Graduate from an accredited medical assistant program; or associate degree in nursing or closely related field.
Experience: At least three (3) years of clinical experience and three (3) years of leadership experience (with direct reports) in healthcare setting, or at least (3) years healthcare experience and (3) years of leadership experience.
This candidate must also possess the ability to perform basic clinical skills.
Certificates, Licenses, Registrations: Current CPR (BLS) certification or must be obtained within 60 days of hire.
Current and valid license in the state of the position or compact state license for those with a nursing degree.
Medical Assistant certification through AAMA, AMT, NHA or NCCT for those that graduated from an accredited medical assistant program.
Certification through another accredited association will need review/approval.
Knowledge, Skills & Abilities: Strong sense of common purpose aligning with mission and vision, across all work groups.
Strategic thinking and execution-identify key relationships initiating and improving to attain area and organizational goals.
Act as a trusted advisor and inspires confidence to support the objectives of QuadMed and client success.
Demonstrates reliability, maintains confidentiality.
Excellent oral and written communication skills along with the ability to listen, understand and influence.
Champion organizational innovation and improve innovation capabilities across the team.
Support the primary care physician model and have an overall knowledge of clinical services.
Respond effectively and meet time deadlines and perform effectively and decisively under pressure.
Must have a proven track record of being self-motivated and successfully managing multiple projects within deadlines.
Strong computer skills including experience with MS Word, Excel and Power Point.
Proven ability to work effectively with diverse populations and a demonstrated commitment to fostering inclusion.

Nice To Haves

Bachelor's degree in business, healthcare administration, nursing or closely related field preferred.
Familiarity with practice management software and electronic medical records strongly preferred.

Responsibilities

Health and wellness center (HWC) management.
Fosters teamwork and facilitates meetings as needed.
Facilitates continuous improvement systems throughout the health and wellness center.
Leads all health and wellness center Physicians, Advanced Practice Providers, relevant allied health staff and Clinic Supervisor.
Leader responsibilities include talent acquisition, employee development, employee relations issues, scheduling, training, on-boarding, staff communication, and performance management.
Works closely with Operations Manager, Director of Operations, other internal departments and HWC staff to deliver quality patient care aligned to the client service contract.
Communicates and ensures HWC is operating using current standardized workflows, SOPs, policies and best practices.
Monitors health and wellness center environment.
Works with other departments to quickly resolve more involved, complex or systemic HWC issues; escalates appropriately and presents solutions to the Operations Manager or Director of Operations.
Compiles input and administers staff performance appraisals for direct reports.
Partners with Medical Directors and others as appropriate during performance appraisal process.
Completes more complex or involved incident investigations.
Carries out mitigating measures and informs other departments as needed.
Manages metrics, the facility, and labor checklist completion.
Understands and complies with all regulatory, procedural, and licensing requirements.
Oversees AAAHC HWC compliance.
Actively participates in all audits and AAAHC surveys and preparation.
Serves on internal committees and special initiatives as needed.
Maintains EHR Super User status; provide Super User support to HWC team and others as needed.
Travel may be required.
Works in the clinic as needed.
If clinical by training and education, performs all other responsibilities as described within respective job descriptions, consistent with licensure.
If there is no clinical education and training, perform daily front office and receptionist functions, as needed (e.g., registration, scheduling, etc.).
Guides the direction of the Clinical Quality Improvement studies to meet the needs of clinic operations and drive patient health and wellness.
Maintains inventory and monitors ordering of supplies aligning to budget.
Forecasts annual visit volume and staffing needs.
Clinical responsibilities: Fulfills essential functions and meets all job requirements as laid out in the applicable job description, based upon clinical credentials held by incumbent.