Health Center Lead I, Medical Assistant - Midtown Manhattan

Marathon Health • New York, NY

7d • $23 - $28 • Onsite

About The Position

The entry level Health Center Lead I, MA will lead the delivery of high-quality, patient-centered primary care services while managing the daily operations of Health Centers in Manhattan. This dual-function role blends clinical insight with operational coordination to ensure seamless care delivery and a strong functioning Health Center. This role will oversee day-to-day operations of assigned health center(s), including workflows, staffing, scheduling, and compliance. This role will also collaborate with internal stakeholders such as the Director of Operations, Market Medical Director, and others to align care delivery with organizational goals. This position requires a consistent on-site presence to support staff, monitor operations, and ensure delivery of high-quality care.

Requirements

• 4+ years of prior experience in a direct healthcare setting delivering excellent service to clients, patients, and providers and teammates.
• Experience in a direct healthcare setting or professional role with an active certification such as CMA/LPN/LVN, other healthcare specialization.

Nice To Haves

• Excellent written and oral communications skills.
• Ability to communicate with clients, patients, business leaders and professionals.
• Exceptional customer service skills and ability to promote teamwork.
• Ability to build and maintain trusting relationships by approaching all work with integrity and commitment.
• Excellent time management skills and ability to multi-task, prioritize work, execute a plan, and meet deadlines.
• Flexibility and adaptive skills with the ability to effectively manage competing priorities in a constantly evolving workplace in a fast-paced environment.

Responsibilities

• Provide primary and preventive care to an eligible patient population, including comprehensive evaluations and care planning.
• Manage chronic conditions through ongoing, collaborative care.
• Ensure a positive patient experience reflected in satisfaction metrics (e.g. NPS scores).
• Oversee daily operations of the clinic, including patient flow, scheduling, inventory, and regulatory compliance.
• Coordinate with internal support teams to address IT, technical, facility, or supply issues.
• Lead quality reviews and maintain alignment with all applicable standards and certifications.
• Oversee teammate scheduling and coverage to ensure adequate staffing as they arise related to PTO and leave requests
• Support health center go-live readiness by being on-site during opening, directing clinical support staff, ensuring completion of clinical operations such as QC testing, documentation, and staff competencies, and collaborating with PMO and internal teams to resolve setup needs, maintain readiness, and deliver a seamless first day of patient care.
• Ensure huddles are done on a daily basis
• Approve timesheets, approve PTO
• Build a positive, high-performing culture aligned with Marathon Health’s values by utilizing StandOut, EP, and recognition and coaching tools provided to support teammate engagement and development.
• Support a positive, respectful, and productive work environment by addressing teammate concerns, resolving conflicts, ensuring fair treatment, and promoting strong communication between teammates and leaders.
• Leads the recruitment and selection of teammates in partnership with operations leadership. Position requisition, onboards, trains and supports new teammates and ensures new hires are set up for success.
• Primary point of communication for distribution of information to clinical support staff. Coordinate daily communication of meetings and ensure that all teammates are informed of important company updates and are well equipped with information in a timely manner.
• Serve as the health center’s lead coordinator for client events such as biometric screenings, health fairs, and wellness outreach.
• Partner with the team on patient engagement strategies to improve participation and outcomes.

Benefits

• Comprehensive Health & Wellness Benefits: Choice of 2 medical plans, 2 dental plans, and vision coverage, unlimited free mental health benefits and EAP resources, Rewards for challenges and healthy lifestyle activities
• Family Friendly & Reproductive Health Benefits: Family-building and hormonal health benefits and paid parental leave
• Time-Based Benefits: Generous PTO or FTO, Paid Holidays + A Day for What Matters
• Financial Support: Company paid Basic Life and Disability insurance, Supplemental Life, Spending Accounts, 401(k) with employer match and graded vesting
• Continuing Medical Education (CME) for maintaining and strengthening the knowledge, skills, and expertise of our health center teammates, as applicable
• FREE Marathon Health services for you and your family, which provides unlimited, free primary care, routine labs, select prescriptions, vaccinations, and virtual mental health care for you and your family so that our teammates can do their best work and build better healthcare

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees