Health Center Director

Unity Health Care.•Washington, DC

About The Position

The Health Center Director is responsible for daily operations and overall clinical, financial and regulatory performance of a clinical site according to company policies, procedures, standards, laws and regulations. He/she has direct supervision of all administrative and clinical personnel working at the assigned site location. The level assigned is based on site size which is characterized by the number of patient visits handled per year. Other considerations may include the number of site full-time equivalents, breadth of disciplines employed, and special programs or services provided at the site.

Requirements

Bachelor’s degree in Health Care Administration, Public Health, Nursing or related field OR an equivalent combination of education and experience which provides the required knowledge, skills and abilities deemed sufficient to prepare the applicant to successfully perform the duties of the position.
Levels I and II requires three years
Level III requires four years
Level IV requires five years.
Health Center Directors who also serve as site Nurse Managers must also:
Be a graduate of an accredited school of nursing (PN, AAS, BSN, practical Nursing)
Have at least 1 year of recent acute care experience in medical surgical, emergency care, or urgent care
Possess current CPR certification and licensed or eligibility as RN in DC or licensed as LPN in DC.
Strong administrative experience.
Demonstrated experience in using good judgment in working with diverse populations.
Demonstrated ability to prioritize tasks.
Ability to articulate the mission of Unity Health Care through his/her work.
Proven results in Project Management.
Demonstrated ability to effectively work and communicate with diverse populations.
Demonstrated proficiency with business software (e.g. Microsoft Office Suite).

Nice To Haves

Master’s degree highly recommended.
Experience with underserved population or other special needs populations preferred.
Experience in working in a nonprofit primary care ambulatory health center or the equivalent.

Responsibilities

Improve Patient Experience:
Creates a culture focused on patient safety and positive patient experience through monthly review of patient Experience data and development of improvement plans with site leadership teams
Serves as the primary contact for patient complaints and works collaboratively to investigate and resolve all concerns while identifying trends to proactively address
Oversees staff and patient flow to identify and address concerns to maximize efficiency and effectiveness of Health Center processes
Provides a high level of customer service when engaging with patients and staff to demonstrate excellence in service and provide a welcoming environment for all
Ensures timely responses and coverage of telephone encounters, web encounters, and open referrals
Improve Health Outcomes:
Manages and actively participates in the daily operations of the health center assuring quality services are provided.
Assists with the development, implementation, and evaluation of the health center site quality improvement plan
Serves as the point of contact for program initiatives and grants to ensure reporting that the reporting is accurate and timely and the site is in compliance
Reviews and analyzes reports (i.e. quality, population health, incident, productivity, financial) to understand and improve health center performance, opportunities for growth, and ensure compliance with financial, regulatory, service, and quality indicators
Represents Unity Health Care at appropriate community, local interest groups/politicians, and professional activities/events to share organization’s presence within the surrounding area
Improve Team Well Being:
Actively participates in the recruitment of qualified staff, provides orientation, and performance evaluation to staff, volunteers, and contractors
Provides leadership and general direction to staff and arranges site leadership huddles/ debrief no less than 3 times a week for sharing and collaboration
Performs rounds within Health Center daily to provide effective communications, listening, expectation setting, feedback, support and modeling Unity’s core values
Oversees and manages the construction of scheduling template to maximize capacity in line with scheduling guidelines and ensure there is coverage for all hours of operation
Develops staffing plan to ensure coverage for their direct reporting departments; recruits, provides orientation and training; approves time off and leave requests
Arranges site monthly staff meetings to communicate necessary information, identify problems and resolves issues within all sections of the health center
Supports the growth and development of staff through training, education, and other developmental experiences
Identifies and implements ways to build morale and foster effective team interaction while promoting a positive, professional atmosphere in and between the Health Center sites
Develops and monitors site budget performance, statistics, and strategic goals and recognizes successes with team.
Provides oversight of administrative, maintenance, environmental services, and facilities to maintain standards
Participates in organization planning, training and informational meetings (e.g., Monthly Operations Meeting, QI, Front office training, etc.) to share and advance goals of site and team
Participates in on-going evaluation of staff, services, and space utilization for site planning and budgeting
Engages with community partners to represent the Health Center and Unity to foster strong community relations
Improve Financial Health:
Works with the Finance Department and site leadership team to prepare and monitor the site budget and overall performance of the site
Monitors scheduling of patient visits to meet established goals and reduce no-show rates
Monitor patient registration processes for compliance with capturing accurate information, performing insurance verification, and copay collection
Ensures accurate and timely submission and correction of all required reports with appropriate documentation
Handles petty cash disbursements and reconciliation as well as completing check requests for staff reimbursements