Health Center Concierge - PRN

Premise Health • Lake Buena Vista, FL

114d

About The Position

Premise's mission is to help people get, stay, and be well. We hope you will join us in our mission and experience why amazing health starts with amazing healthcare. As a PRN Health Center Concierge, you'll provide care to client employees and their dependents in our Health Center located in Celebration, FL. If you're also computer savvy and fluent in Spanish or Haitian Creole, you might be the perfect fit for our team of talented Healthcare Concierges!

Requirements

• High School diploma/GED

Nice To Haves

• Prior experience preferred
• Fluency in Spanish or Haitian Creole
• Computer savvy

Responsibilities

• Greets patients with a smile and may assist them through the registration process
• Extends a warm and caring approach to all patients with a respect for diversity
• Keeps patient informed of wait times and manages visit expectations
• Helps patients navigate the health center and escorts patients as needed
• Ensures health centers uphold Premise brand standards by posting only branded and approved materials, and maintaining a welcoming appearance
• Researches a patient's outstanding out of pocket expenses and resolves errors
• Resolves eligibility problems, incorrect claim charges and claim denials
• Resolves questions about whether services are condition specific or related to preventive care
• Coordinates information flow of benefits between dental, medical and other healthcare providers within the medical community
• Assures correct application of specialist provider network status
• Coordinates referrals for patients through insurance and other physician offices or specialists
• Facilitates the transfer of medical records and lab results
• May assist in the arranging of DME equipment following a discharge from the hospital
• Facilitates the reviewing of test results with another physician for diagnosis confirmation
• Coordinates and makes arrangements for diagnostic tests
• Coordinates care for patients with complicated medical issues
• Fosters communications and coordinates benefits with insurance companies with the goal of creating a smooth patient centered experience
• May require other duties as assigned

Benefits

• 401(k) program with company match
• Company-sponsored wellness program
• EAP
• Access to virtual primary care and virtual behavioral health at no cost for team members and their dependents

What This Job Offers

• Industry: Ambulatory Health Care Services
• Education Level: High school or GED