Sea Mar Community Health Centers-posted 1 day ago
Full-time • Manager
Seattle, WA
1,001-5,000 employees

The Health Center Administrator, under the direction of the Senior Vice President/Chief Operating Officer, is responsible for the overall operations, the day to day management and financial viability of medical and dental clinics, including the collaborative, functional integration and direct operational supervision of other members of the Clinical Care Team and other Sea Mar staff who work out of that site. Such clinical care team and other Sea Mar staff include but are not limited to the following: Nursing, Lab, Care Coordination, Integrated Mental Health Therapists, Health Education, Nutrition, Maternity Support Services/Infant Case Management, Dental, Care Management, Pharmacy and Behavioral Health Therapists. In collaboration with the Chief Medical Officer, Chief Dental Officer, Department Heads and Managers of other Sea Mar Departments, the Health Center Administrator is responsible to ensure the full and thorough implementation of the organization’s personnel, departmental and other relevant policies and procedures. The Health Center Administrator assists with the financial planning and budgeting for the clinic, is responsible for marketing the clinic services, and for developing collaborative working relationships with other community programs and agencies. A primary and overarching responsibility of the Health Center Administrator is to ensure that the patient experience is a positive one; operationalizing Sea Mar’s moto of Exceptional Service. Every Person. Every Time. Ensuring patient access to services, it is the responsibility of the Health Center Administrator to ensure each MD provider sees an average of 21 patient daily and that each mid-level provider (ARNP/PA) sees an average of 18 patients daily. The Health Center Administrator will track and effectively manage productivity metrics and prepare and submit productivity reports as may be required. Under the framework of a collaborative and well integrated service delivery system, the Health Center Administrator will have direct oversite responsibility of for all staff housed at that site and will work closely with the Department Heads, Managers and Supervisors of the other in-house health and social service programs to ensure that these patient service resource staff are fully engaged in meeting patient needs, organizational practice and specific departmental expectations and performance metrics. The Health Center Administrator is responsible for implementing and executing the Quality Improvement program, meeting the goals for established Clinical Quality Measures and for all reviewing, analyzing and using data from provider productivity and other reports to manage the clinic operations.

  • Ensure the successful operation and financial viability of their assigned medical and dental clinics and other ancillary programs including management of: revenues, expenses, rework and denial rates at or below the target of 3%, timely and accurate submission of encounters and ledgers, contract compliance and maximizing in clinic collections.
  • Be responsible for the oversight of staff working in the site and holding staff accountable for meeting the organization’s goals and objectives. Accountability includes collaborating with relevant program managers/supervisors or Department Heads on documentation of working with employees who are under-performing in order to achieve necessary outcomes. This includes providing guidance, training, if needed, disciplinary action and corrective plan of action for all staff who are underperforming.
  • Assist the Senior Vice President/Chief Operating Officer and other leadership with program planning and evaluation, financial planning and budgeting including comprehensive analysis of payer mix, funding sources, AR, billing and reimbursement.
  • In collaboration with the Managed Care Coordinator and Utilization & Referral Manager, effectively manage the clinic’s utilization management and managed care programs to achieve quality of care and financial viability/cost effectiveness.
  • Have a good working knowledge and proficiency in all departments, positions and job duties under the HCA’s purview.
  • Collaborate with clinic supervisory staff to ensure the delivery of quality, productive and efficient services and systems in the front desk, managed care, medical records, laboratory, x-ray, nursing and other clinic departments including appropriate measurement and accountability tools.
  • Respond to all patient/employee complaints, phone calls & emails in a timely manner. Be considerate of fellow employee timelines. Be available to listen to staff concerns, give constructive feedback and use open communication.
  • Have a working knowledge of all programs and services provided at the clinic and ensure appropriate bidirectional integration in the provision of patient care.
  • Be visible in and around the clinic at throughout the day, spending at a minimum, at least 50% of their time on the floor.
  • Keep all staff informed of any operational changes or upcoming events in a timely manner.
  • Ensure compliance with OSHA/WISHA regulations, maintain infection control standards and document all cases of potential exposures to infectious diseases.
  • Ensure that health center sites meet all regulatory requirements and standards, including but not limited to Joint Commission, HRSA, HIPAA, and NCQA PCMH, and ensure that staff are trained and knowledgeable about all standards. Conduct regularly scheduled audits to measure compliance with regulations and standards.
  • Investigate, resolve, and report all patient complaints.
  • Responsible for all front office and back office medical and dental schedules to maximize patient access, productivity and to meet demands, with the expectation of maintaining the patient daily averages that are determined for each provider type and service. Maintain an average minimum productivity of 95%. Responsible for bringing any issues that arise in obtaining this goal to the immediate attention of the site Medical Director, Chief Medical Officer, Chief Dental Officer and their immediate supervisor.
  • Ensure cost effective procurement of all equipment, clinical, office and administrative supplies by working closely with the Purchasing Department and keeping expenses at a minimum.
  • Actively participate in community and organizational events, committees and advocate for the underserved.
  • Demonstrate knowledge and skills necessary to provide assistance to the age of patients served. Be able to identify and categorize each patient’s age-specific grouping of needs, such as those for infant, adolescent, or geriatric patients. Be able to demonstrate knowledge of principles of growth and development over the life span, and supportive of trauma-informed care, a concept that informs the work of many staff.
  • Ensure appropriate and fiscally responsible clinic and staff coverage in all departments observing target staffing ratios. HCAs will maintain regular communication with the supervisors and managers of each department regarding staff schedules since program needs may include coverage at other medical sites. Effectively manages staffing resources.
  • Identify and provide ongoing training opportunities for staff as needed to meet job expectations, organizational requirements and performance. The HCA will work closely with the other Sea Mar Department Heads, Managers and Supervisors to ensure they are providing training and continuing education services as identified by the HCA.
  • Prepare and submit payroll for all the clinic staff under their direct supervision.
  • Implement and execute the Quality Improvement Program, its activities and goals. Implement and execute all of the Clinical Quality Measures activities and goals and will successfully meet the overall Quality standards. Achieve a score of at least 90% or above in at least 90% of the total clinical measures, HEDIS measures and federal clinical measures and goals.
  • Implement a comprehensive Customer Service plan that addresses staff training needs, oversight and patient satisfaction issues. Provides the site leadership in ensuring that all staff are providing the highest level of customer service at all times. Maintain a goal of at least 90% in overall patient satisfaction and will ensure staff are adhering to the organizations mission of providing excellent service to every patient, every time.
  • Develop a strategic programmatic work plan for implementing the online patient portal; meeting organizationally established metrics.
  • Attend supervisory and management, and other meetings as may be identified. Attend and actively participate in all mandatory events unless excused specifically by the CEO or his/her designee.
  • Be responsible for the recruitment, hiring process, orientation, oversight, disciplinary action and annual evaluation for staff under their direct supervision. The HCA will coordinate and be actively involved, providing direct input for same – for all other staff; complying with organizational policy and in accordance with the union contract.
  • Ensure annual review of employee job descriptions, competency testing tools and policy and procedure manuals.
  • Assist the Chief Medical Officer in recruiting and retaining provider staff, completing the credentialing process prior to start date and for re-credentialing: and provide input pertaining to the Chief Medical Officer’s annual employee evaluations of the providers.
  • Assist the Chief Dental Officer in recruiting and retaining dental providers, completing the credentialing process prior to provider start date and for re-credentialing; and provide input pertaining to the Chief Dental Officer’s annual provider performance evaluation.
  • Performs other administrative duties as assigned.
  • Ability to read and interpret complex documents, reports and data.
  • Ability to effectively communicate with patients and staff both verbally and in writing.
  • Must demonstrate proficient public speaking skills.
  • Exercises sound spelling, grammar and clear written communication.
  • Must be able to effectively utilize data processing and spreadsheet computer programs.
  • Ability to add, subtract, multiply and divide.
  • Must be able to effectively utilize a 10 key adding machine.
  • Must be able to develop and monitor annual budgets.
  • Ability to interpret and evaluate agency financial statements.
  • Ability to solve practical problems and a variety of situations where only limited standardization exists is required.
  • Must be able to interpret a variety of instructions furnished in written, oral, diagram or schedule form.
  • Graduation from an accredited college or university, with graduate work in health services administration or a related field. Three to five years’ experience may be substituted for formal education.
  • A minimum of one-year experience in a hospital or ambulatory health care setting is required.
  • Must have a valid Washington Driver’s License and maintain automobile insurance.
  • Pre-hire and annual employee health screening required.
  • Annual influenza vaccine required. Only exception is for employees with a medical or religious exemption approved by Administration. Employees with an approved medical or religious exemption must wear a mask at all times during the flu season.
  • Bilingual English/Spanish preferred.
  • Accounting skills or experience preferred.
  • Completion of a postgraduate course in hospital administration or medical care administration is highly desirable.
  • Prior knowledge and experience regarding insurance programs, coverage and coding is preferred in order to answer patient questions, maximize reimbursement and to evaluate insurance programs and contracts.
  • Medical
  • Dental
  • Vision
  • Prescription coverage
  • Life Insurance
  • Long Term Disability
  • EAP (Employee Assistance Program)
  • Paid-time-off starting at 24 days per year + 10 paid Holidays.
  • 401(k)/Retirement options
  • opportunity to work in a culturally diverse environment.
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