Health Care Navigator II
About The Position
The Health Care Navigator II supports veterans in accessing VA and community healthcare services through coordinated, veteran centered care. This role partners closely with veterans, providers, and interdisciplinary teams to remove barriers to care and improve health outcomes, particularly for individuals experiencing homelessness or complex health needs. What You’ll Do • Coordinate VA and community healthcare services for veterans with complex needs • Serve as a liaison between U.S.VETS programs, medical providers, and treatment teams • Support healthcare enrollment, documentation, scheduling, and transportation • Conduct non clinical assessments to identify barriers to care • Coach veterans on treatment adherence, wellness, and self-advocacy • Connect veterans to housing, benefits, behavioral health, and supportive services • Apply trauma informed care, motivational interviewing, and harm reduction approaches • Document services and outcomes in HMIS and other systems • Collaborate across interdisciplinary teams and U.S.VETS programs • Support SSVF program requirements and compliance
Requirements
- Bachelor’s degree in social work or a related field
- Two to three years of experience in healthcare navigation, medical social work, or care coordination
- Experience serving low income, homeless, or underserved populations
- Strong communication, organization, and follow through
- Comfort working across healthcare, housing, and social service systems
- Proficiency in Microsoft Office 365
- Flexible schedule availability including evenings and weekends
- Valid driver’s license and reliable transportation
Nice To Haves
- Master’s degree in social work or equivalent
- Clinical social work license
- Familiarity with VA healthcare systems
Responsibilities
- Coordinate VA and community healthcare services for veterans with complex needs
- Serve as a liaison between U.S.VETS programs, medical providers, and treatment teams
- Support healthcare enrollment, documentation, scheduling, and transportation
- Conduct non clinical assessments to identify barriers to care
- Coach veterans on treatment adherence, wellness, and self-advocacy
- Connect veterans to housing, benefits, behavioral health, and supportive services
- Apply trauma informed care, motivational interviewing, and harm reduction approaches
- Document services and outcomes in HMIS and other systems
- Collaborate across interdisciplinary teams and U.S.VETS programs
- Support SSVF program requirements and compliance
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
101-250 employees
