Health Care Customer Service Representative

Truhearing • Draper, UT

399d • $39,520 - $39,520

About The Position

The Health Care Customer Service Representative at TruHearing plays a vital role in providing exceptional service to members by assisting them with their hearing healthcare needs. This position focuses on engaging with customers empathetically, addressing their inquiries, and facilitating their access to hearing benefits and services. The role offers opportunities for growth and is set in a supportive and positive work environment.

Requirements

• High School Diploma or equivalent
• Customer Focus - Responds to immediate customer needs by following established scripts, services, or product offerings.
• Influence & Persuasion - Uses scripts or routine talking points to invite action.
• Productivity - Meets productivity standards of the organization with appropriate support.
• Initiative - Acts when provided clear direction.
• Planning & Organizing - Plans and organizes own activities within a defined schedule or timeframe.
• Using Technology - Uses basic IT tools or software.
• Quality - Meets quality standards of the organization with appropriate support.
• Accountability - Is on-time, on-task under appropriate supervision.

Responsibilities

• Taking inbound customer service calls and providing specific health plan/partner details relating to the individual's benefits, programs, and products available.
• Facilitating scheduling appointments with providers.
• Helping members with finance assistance through our financing partners.
• Processing clinic referrals with Providers (Audiologists).
• Assisting customers with hearing aid supply orders.
• Making inbound/outbound calls regarding appointments and/or customer inquiries.
• Attending weekly one-on-one coaching sessions to align with company initiatives, training opportunities, and performance objectives.
• Completing weekly, monthly, quarterly, and annual trainings on compliance, department procedures, and continued Insurance/Partner knowledge.
• Following up on interdepartmental issues, emails, and voicemails.

Benefits

• Health coverage
• Fully vested 401k match
• Education assistance
• Fully paid long and short-term disability
• Paid time off
• Paid holidays
• Subsidized cost of a UTA pass for commuting

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED