Health Care Counselor

RCIL•Utica, NY

3h•Onsite

About The Position

The Health Care Counselor position is an annual non-exempt role focused on providing support and advocacy for individuals navigating healthcare systems. Responsibilities include completing intakes, offering information and referrals, assisting with MLTC enrollment and appeals, and mediating problems with organizations. The role also involves responding to helpline calls, providing advice and advocacy under supervision, maintaining knowledge of MLTC plans, conducting community outreach, and preparing training materials. The successful candidate will attend ICAN meetings and training sessions. The employer, RCIL, is a civil rights organization dedicated to providing independent living and advocacy services to individuals with disabilities.

Requirements

High school diploma or equivalent is required.
One to two years working with people with disabilities or diverse populations.
Mediation, negotiation, advocacy, planning, community networking, innovation, oral and written communication, adaptability, organization, public speaking, working with a diverse population.
Proficiency in Microsoft Office and data entry.
Excellent customer service and phone skills.

Nice To Haves

A College degree in a related field is preferred.
Related experience may be considered in lieu of higher education.
MLTC experienced preferred.
Medicaid and Medicaid Long Term Care Plans, disability and Americans with Disabilities act awareness is desired.

Responsibilities

Complete intake on individuals being served.
Provide information, referrals, and assistance navigating the MLTC enrollment and appeal processes.
Contact organizations and agencies to mediate and resolve problems.
Promptly respond to calls received through the ICAN Helpline and forwarded to advocate.
Under the supervision of the Program Director, provide information, advice, referral and advocacy to callers.
Establish and maintain working knowledge of available MLTC plans and their enrollment processes.
Provide community outreach.
Prepare training materials and fact sheets as needed.
Attend ICAN meetings and training sessions

Benefits

PTO – vacation (16-24 days a year based on longevity)
Sick leave 12 days a year
13 paid holidays
Ability to work a 4-day schedule after 6 months on the job.
Multiple work schedules available.
Wellness program with the ability to earn an additional 3 PTO days a year.
401K with up to 10% employer investment.
Heavily subsidized Health Insurance with co-pays.
Vision and Dental insurance.
Flexible Spending Accounts-Medical and Dependent Care.
Monthly contribution towards dependent care. (to offset childcare costs)
Company paid Life Insurance and Identity theft protection. (LifeLock)
Employee Assistance Program.
Family Medical Leave, Paid Family Leave, Military Leave, Bereavement Leave, Jury Duty Leave, Bone Marrow and Blood Donation Leave, Voting Time Leave, Election Leave, and Leaves for Crime Victims and Domestic Violence Victims.
Employees may be eligible for the federal Public Service Loan Forgiveness program to have student loans forgiven.
Free covered parking.
Additional benefits available.