Health Care Assistant - Patient Access Family Planning

Planned Parenthood • Toledo, OH

395d • $36,067 - $36,067

About The Position

The Health Care Assistant - Patient Access at Planned Parenthood of Greater Ohio is responsible for providing client care services, ensuring quality healthcare and excellent customer service. This role involves offering general health and contraceptive information, performing clerical functions, and supporting the revenue cycle through effective cash management and patient interactions. The position requires a commitment to quality healthcare and the ability to work courteously with both internal and external customers.

Requirements

• High school diploma or GED required.
• Advanced technical training preferred.
• Experience working in a health care setting preferred.
• Knowledge and proficiency in medical assisting techniques and reproductive health preferred.
• Excellent customer service, problem solving, judgment, organizational, and communication skills required.
• Strong commitment to quality health care.

Nice To Haves

• Fluency in Spanish, Nepali, or Somali for financial incentive program.

Responsibilities

• Provide clients with accurate information regarding PPGOH services, including contraception options and funding sources.
• Respond to telephone calls by making appointments, providing information, and appropriate referrals.
• Utilize the computerized client information system for appointment scheduling and entering client visit data.
• Assist with schedule management activities including scrubbing schedules and completing confirmation calls.
• Prepare and maintain patient medical records and ensure accurate records for patient registration and lab testing.
• Orient patients on what to expect during their visit and conduct financial screenings.
• Ensure accurate insurance information for proper billing of third-party insurance.
• Collect client fees, manage balances, and perform closing procedures.
• Provide appropriate and accurate patient education and information as needed.
• Maintain confidentiality and exercise sensitivity when dealing with sexuality and sensitive issues with clients.

Benefits

• Signing Bonus
• Paid Time Off
• Paid Parental Leave
• 90% employer-paid base medical plans for single coverage
• 100% employer paid Dental and Vision insurance
• 100% employer paid Life Insurance
• 100% employer paid Accidental Death & Disability insurance
• 100% employer paid Long Term/Short Term Disability insurance
• 401(k) with matching employer contribution up to 4%
• Nine (9) paid holidays per year
• Financial incentive program for certified bilingual staff.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Ambulatory Health Care Services
• Education Level: High school or GED