Health Benefits Customer Service Call Center Representative

Cobalt Benefits Group • Manchester, NH

397d • $45,760 - $47,840

About The Position

The Health Benefits Customer Service Call Center Representative at Cobalt Benefits Group plays a crucial role in providing customized, self-funded insurance options to clients and members. This position involves answering a variety of healthcare and employee-benefit inquiries from members and providers, ensuring a professional and courteous service experience. The ideal candidate will have a background in healthcare and call center experience, with a strong commitment to customer service.

Requirements

• Associate degree or at least 1 year of CSR experience in a healthcare or insurance industry preferred.
• Working knowledge of Microsoft Word, Excel, and Outlook.
• Demonstrated telephonic customer service experience.
• Knowledge of or familiarity with medical terminology.
• Third-party administrator or health insurance experience strongly desired.

Nice To Haves

• Ability to speak Spanish a plus.

Responsibilities

• Review and resolve benefit questions pertaining to medical, dental, vision, flexible spending, and COBRA products in a one call resolution approach.
• Research specific claims processing issues and educate callers related to resolution utilizing internal subject matter experts.
• Act as the primary resource for various clients including members, providers, employer groups and more.
• Express urgency and professionalism when handling all inquiries.

Benefits

• Fantastic medical, dental, and vision insurance with twice annual employer HSA contribution covering 50% of the plan's annual deductible.
• Company paid Basic Life and AD&D insurance.
• Company paid Short-Term and Long-Term Disability insurance.
• Flexible Spending Accounts.
• 401(k) Retirement Plan with up to a 6% employer-match.
• 10+ paid holidays.
• Generous paid vacation and sick time.
• Lots of fun company events.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 101-250 employees