Health Benefit Rep - Monroe (Bilingual)

Centene Corporation

94d • $22 - $38

About The Position

The Health Benefit Representative (HBR) sells Fidelis Care products and services by first identifying membership growth opportunities in an assigned territory and then meeting or exceeding production goals by enrolling individuals in the appropriate Fidelis Care product. The HBR fully and thoroughly understands and is able to effectively explain, communicate, recommend and enroll individuals into the best product for their unique needs. In-depth knowledge of all Fidelis Care products, including 'metal' products offered through the New York State of Health (NYSOH), Medicaid Managed Care, Child Health Plus, Medicare, MLTC, FIDA and HARP is required. The HBR interacts directly with individuals, first conducting a needs based analysis to better understand and recommend the best product for their unique needs. They educate individuals on healthy lifestyles, preventive care services and assist them through each step of the application and enrollment process. This position may represent Fidelis Care at various community events, marketing sites, and in an individual’s home. By virtue of understanding and serving the individual’s needs, they generate referrals from the individuals they have assisted for other individuals that may benefit from one of Fidelis Care’s products. The successful HBR also builds and establishes relationships within the community in order to find new opportunities and sites in their assigned territory. The HBR may routinely deliver presentations in order to educate and promote Fidelis Care products. This includes presentations to individuals, groups, providers, community based organizations and local businesses leaders. The HBR thoroughly and completely understands and regularly uses the Sales Force CRM as an activity tracking and lead/referral tracking tool, to manage appointments and follow up, manage their calendar and report on activity to their management. They also are fluent and can articulate the QCMI program, are knowledgeable of the provider networks in their territory and have a working knowledge of Fidelis Care’s care management approach.

Requirements

• High School diploma or GED required.
• 2 to 5 years prior experience in managed care, sales, customer service or related experience preferred.
• Basic computer skills.
• Driver’s License required.
• Bilingual English/Spanish or any second language highly preferred.

Nice To Haves

• Community Outreach experience.
• Health Navigator or Enrollment experience.
• Sales experience.

Responsibilities

• Identify membership growth opportunities in assigned territory.
• Meet or exceed production goals by enrolling individuals in appropriate Fidelis Care products.
• Conduct needs-based analysis to recommend the best product for individuals.
• Educate individuals on healthy lifestyles and preventive care services.
• Assist individuals through each step of the application and enrollment process.
• Represent Fidelis Care at community events and marketing sites.
• Generate referrals from individuals assisted.
• Build and establish relationships within the community.
• Deliver presentations to educate and promote Fidelis Care products.
• Use Sales Force CRM for activity tracking and lead/referral management.

Benefits

• Competitive pay.
• Health insurance.
• 401K and stock purchase plans.
• Tuition reimbursement.
• Paid time off plus holidays.
• Flexible approach to work with remote, hybrid, field or office work schedules.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees