Health Assistant

Central City Concern•Portland, OR

54d•$23•Onsite

About The Position

The Health Assistant (HA) works as a member of a multi-disciplinary primary care team providing integrated primary care services to homeless and low-income patients seen at the Blackburn Center. The Care Team is responsible for proactively managing the healthcare needs of the patients on their assigned panel, including behavioral and medical health needs. The HA is responsible for providing support to the Care Team Managers (CTM) and providers on each primary care team. This role has access to mental health billing and service records. Location: Blackburn Center (12121 E Burnside St, Portland, OR 97216) Schedule: Monday - Friday, 8:00am to 5:30pm Compensation: Starting at $23.14/hr (Can increase depending on a candidate's experience and internal equity)

Requirements

High school diploma or GED required
Must have current CPR certification prior to start.
At least one year experience working with homeless, low-income, or other vulnerable populations in a supportive role preferred.
At least one year experience working in a clinic setting preferred.
Has the competencies necessary to: Communicate effectively orally and in writing; Understand healthcare related terminology; Provide outreach, engagement and supportive services
Ability to adhere to Central City Concern’s drug-free workplace which encourages a safe, healthy and productive work environment and strictly complies with the Drug-Free Work Place Ace of 1988. An employee shall not, in the workplace, unlawfully manufacture, distribute, dispense, possess or use a controlled substance or alcohol.
Must pass a pre-employment drug screen, TB test, and background check. This includes clearance by the DHS Background Check Unit.
Must generally have the ability to walk, bend, stoop, kneel, squat, twist, reach, pull and lift heavy objects, and climb stairs with reasonable or no accommodation.
Must adhere to agency’s non-discrimination policies.
Ability to effectively interact with co-workers and clients with diverse ethnic backgrounds, religious views, political affiliation, cultural backgrounds, life-styles and sexual orientations, and treat individuals with respect and dignity.
Ability to consider the impacts and outcomes for underserved communities during decision-making processes.
Ability to consider impacts of systems of oppression, structural racism, and individual bias on client outcomes.
Demonstrates basic knowledge and skills in engaging and supporting individuals and groups.
Ability to work effectively with peers, individual clients and groups.
Ability to work as a team member and to establish priorities.
Ability to apply principles learned to new situations.
Ability to learn new skills.
Ability to display a non-judgmental attitude.
Demonstrated knowledge of community and social service agencies.
Basic knowledge of healthy behaviors and the health care system
Sufficient manual dexterity and physical ability to perform assigned tasks.
Ability to communicate clearly and concisely both orally and in writing.
Ability to work in an environment where people may be hostile or abusive.
Ability to manage time and meet deadlines.
Ability to work courteously and effectively communicate with the general public, clients, medical personnel, corrections personnel, police, and co-workers.
Ability to maintain accurate records (paper and electronic) and appropriately complete and route necessary paperwork.
Knowledge of de-escalation methods or ability to be trained in de-escalation methods.

Nice To Haves

Prefer Bachelor’s Degree or higher in health or social service related field of study.
Bilingual preferred.

Responsibilities

Work as a member of the Blackburn Center multi-disciplinary team to deliver comprehensive, client centered and trauma informed integrated services.
Actively participate in the integration of services at the Blackburn Center and identify new opportunities to improve collaboration between and within service and care teams while carefully following information-sharing guidelines.
Proactively identify opportunities for improvement within Blackburn Center workflows and logistics.
Participate in review of Blackburn Key Performance Indicators; review and contribute to continuous improvement opportunities and plans.
Build understanding of and appreciation for diversity among Blackburn Center clients and support their connection to culturally responsive and culturally specific services as requested.
Receive, document and direct patient telephone calls in a complete and timely manner according to clinic protocols.
Prepare prescription refills under provider orders.
Electronically file and index clinical information into the patient’s chart in EMR.
Obtains, processes, and documents all necessary information and paperwork required to assist the Care Team Managers (CTM) and providers in the provision of health services to Blackburn Center patients.
Provide follow up contact in person or by phone to patients identified by CTM or other care team members for support and management of health related issues.
Participate in outreach activities necessary to offer services and engage participation in a non-coercive manner. This includes outreach to patients who are due for routine preventive services, patients needing follow up for chronic disease management, and patients who have no-showed for appointments.
Provide educational information and materials to patients regarding available services in the community and how to appropriately access them.
Coordinate services with all members of the care team and the client’s support network.
Maintain client records as required by program standards and funding requirements.
Participate in training opportunities to advance skills and knowledge in primary care, addictions and mental health.
Works within scope of training and experience and seeks consultation when appropriate.
Adhere to all state and federal privacy regulations, including HIPAA and 42 CFR Part 2, and to CCC policies and agreements regarding confidentiality, privacy, and security.
Support compliance with all privacy and security requirements pursuant to community partners’ and outside providers’ patient confidentiality agreements, including privacy and security requirements for EMR access. This includes immediately reporting any breach of protected health information or personal identification information of any person receiving CCC services by CCC or an outside provider to the CCC Compliance Department, as well as to your supervisor or their designee.
Attend all mandatory CCC trainings in a timely manner.
Perform other duties as assigned.

Benefits

We offer incredible benefits to our employees, including an extensive total rewards package, competitive compensation, medical, dental, vision, Student loan repayment options, and retirement savings matching plans!
Generous paid time off plan which provides up to 4 weeks of PTO accrual in the first year. Accrual increases with longevity.
Amazing 403(b) Retirement Savings plan with competitive employer match with 4.25% in the first year, 6% in the second year, and 8% in the 3rd year.
Up to 11 recognized Holidays and 2 personal holidays (dependent on work shift schedule)
Comprehensive Medical, Vision, and Dental insurance coverage.
Employer Paid Life, Short Term Disability, AND Long Term Disability Insurance!
Excellent relocation package for those roles that qualify.
Sabbatical Program offering extended time off at years 7, 14, and 21.

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