Health and Wellness Coordinator I (On-Call) - 815 Residential Services

HealthRIGHT 360•San Francisco, CA

About The Position

HealthRIGHT 360, a family of programs, is located across 13 different counties in California. HealthRIGHT 360 provides an array of medical and behavioral health services to some of the most marginalized populations, ranging from primary care, mental health services, detox, substance use disorder treatment in both residential and outpatient settings and transitional services for the criminal justice population. 815 Buena Vista West in San Francisco is an alcohol rehab program providing substance abuse treatment, detoxification, and a halfway house or sober living home with residential short-term treatment and residential long-term treatment. Dual diagnosis or persons with co-occurring disorders, persons with HIV or AIDS, gays and lesbians, seniors, or older adults, pregnant or postpartum women, women, men, and criminal justice clients are supported for this drug treatment center. Under the supervision of the Program Director, Medical Director, Behavioral Health Nurse Director and/or Nurse Manager, the On - Call Health and Wellness Coordinator I splits time between obtaining prescription medications from local retail pharmacies and performing in the Health and Wellness Coordinator role. They are responsible for closely collaborating with Integrated Care Center Intake staff and Medical Clinic providers to collate and manage the protected health information (PHI) necessary to pick up medications for the Withdrawal Management Unit at 890 Hayes Street and must possess a valid CA Driver’s License to operate a HealthRIGHT360 vehicle. They are also responsible for maintaining the secure inventory of medication, medication administration records, directly observing and documenting medication therapies for approximately 45 clients in treatment for substance use with co-occurring disorders. They provide health information within scope, act as a resource in navigating the health care system and support clients in learning to coordinate their own health care. They adhere to delivering treatment and services in Trauma-Informed and Harm Reduction modalities.

Requirements

High school diploma or equivalent & 1 year of experience in healthcare.
First Aid certified within 30 days of employment.
CPR certified within 30 days of employment.
Experience working successfully with issues of substance abuse, mental health, criminal background, and other potential barriers to economic self-sufficiency.

Nice To Haves

Medical Assistant Certification, i.e., AAMA/CCBMA Certification.
Two years of experience in a substance abuse treatment setting.
Course work in related subjects, i.e., co-occurring disorders, Trauma-Informed Care, Motivational Interviewing, HIV, HCV, Harm Reduction, etc.
Bachelor’s Degree in related field.
Knowledge of gender-responsive, trauma-informed, and co-occurring treatment preferred.

Responsibilities

Closely collaborates with Medication Assisted Therapy (MAT), Withdrawal Management, and other Health & Wellness teams to ensure treatment plans and medication regimens are accurately implemented on the unit.
They are responsible for management of client medications, including psychotropic medications and controlled substances and associated documentation, secure storage, count/inventory, and destruction according to policy.
Acts as liaison with other staff and providers to relay requested information and reports on client adherence to medications.
Ensures timely TB clearance for all new admissions as needed.
Responds to medical emergencies and first aid needs as needed.
Maintains all medication documentation, including Centrally Stored Medication and Destruction logs, Medication Self-Administration forms, Shift-to-Shift Controlled Substance Logs, Discharge/Transfer Medication forms, and various standard letters to physicians and agencies.
Ensures intra-agency providers receive current medication lists and/or medication administration records prior to Integrated Care Center appointments.
Audits charts for required medical documentation utilized by payors and/or regulators.
Perform intake, including vital signs, list chief complaints, allergies, immunization histories and complete chart forms, as appropriate to patient type.
Place patients in rooms and prepare them for examination.
Clean, prepare and stock examination rooms.
Receive and return telephone calls from patients and pharmacies.
Assist in scheduling specialty appointments and consultations.
Monitor and ensure quality assurance of basic clinic functions.
Oversee patient flow and ensure smooth, efficient patient flow throughout patient’s clinic experience.
Works collaboratively with all Health and Wellness staff.
Monitors patient medication use and helps to mitigate risk to patient by flagging high dose medications and potential medication interactions to the Director of Addiction Medicine.
Supports Medication Assisted Treatment through counseling, education, and administration of injectable medications under the supervision of the addiction provider and standing orders.
Provides appropriate client care, education and counseling.
Provides complex care and care coordination for all clients accessing healthcare services internal and external to HealthRIGHT 360.
Works closely with stat collecting and reporting contractual data as necessary.
And perform other duties as assigned.