Health Advocate Concierge, Customer Service
HCSC•Quincy, IL
221d•$18 - $37•Remote
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About The Position
Responsible For An Integrated Member Experience. Responsible For Providing Concierge Guidance And Answering Questions From Members And Providers For Medical, Behavioral Health And Prescription Benefits And Claims. Assisting Members In Assessing Tools, Health Partner Options, And Setting Provider Appts Through Their Choice Of Communication Whether It Be Phone, Webchat, Or Written. The Incumbent Is A Subject Matter Expert And May Handle Projects And Assist In Training Others. They Are Responsible For Navigating The Healthcare System And Helping The Member Reach Optimal Health By Collaborating With Clinicians From Medical, Behavioral Or A Pharmacist.
