Health Advisor

Sun Life Financial • Hines, IL

236d • $72,500 - $108,800 • Hybrid

About The Position

Sun Life U.S. is one of the largest providers of employee and government benefits, helping approximately 50 million Americans access the care and coverage they need. Through employers, industry partners and government programs, Sun Life U.S. offers a portfolio of benefits and services, including dental, vision, disability, absence management, life, supplemental health, medical stop-loss insurance, and healthcare navigation. We have more than 6,400 employees and associates in our partner dental practices and operate nationwide. Sun Life embraces a hybrid work model that balances in-office collaboration with the flexibility of virtual work. Internal candidates are not required to relocate near an office. The Health Advisor role is responsible for providing high-touch customer service to PinnacleCare Members, building strong relationships while helping them to navigate the healthcare system in order to receive the best and most expeditious healthcare available. Our Health Advisors occasionally accompany members to appointments within a 100-150 mile radius. PinnacleCare is a health advisory service that connects individuals and organizations to the world's most advanced healthcare and facilitates access to top specialists for more streamlined and personalized healthcare experience.

Requirements

• Ability to work with a diverse range of people
• Licensed Clinical Social Worker, Occupational Therapist, Registered Nurse or other health related field
• Background in medical social work, nursing or clinical case management
• Clinical medicine, direct patient care or case management experience
• Hospital setting experience is preferred
• Self-starter, ability to work independently and as part of a team
• Excellent communication skills and sense of urgency
• Compelling communicator, service oriented and ability to work collaboratively with others
• Ability to navigate and adapt to a changing, fast paced work environment
• Proficiency with MS Office
• Excellent time management skills, agility in multi-tasking, decisiveness, bias towards action and proactive approach to medical needs of members

Responsibilities

• Guide Every Step of Care: Be the trusted coordinator for all aspects of your member's healthcare, from collecting medical records and scheduling appointments to arranging second opinions with top physicians as needed.
• Provide Expert Insights: Work closely with Medical Directors and Researchers to offer the latest on treatments, clinical trials, and expert physicians.
• Deliver Caring, High-Touch Service: Be a dependable and compassionate support for your member and their family.
• Build Strong Medical Partnerships: Develop and nurture relationships with physicians and hospital staff to ensure the best possible care of your members.

Benefits

• Generous vacation and sick time
• Market-leading paid family, parental and adoption leave
• Medical coverage
• Company paid life and AD&D insurance
• Disability programs
• Partially paid sabbatical program
• 401(k) employer match
• Stock purchase options
• Employer-funded retirement account

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Insurance Carriers and Related Activities
• Education Level: Bachelor's degree