Health Access Rep

Capital Health • Hopewell, VA

78d • $18

About The Position

Capital Health is the region's leader in providing progressive, quality patient care with significant investments in our exceptional physicians, nurses and staff, as well as advanced technology. Capital Health is a five-time Magnet-Recognized health system for nursing excellence and is comprised of 2 hospitals. Capital Health Medical Group is made up of more than 250 physicians and other providers who offer primary and specialty care, as well as hospital-based services, to patients throughout the region. Capital Health recognizes that attracting the best talent is key to our strategy and success as an organization. As a result, we aim for flexibility in structuring competitive compensation offers to ensure we can attract the best candidates. The listed minimum pay reflects compensation for a full-time equivalent (1.0 FTE) position. Actual compensation may differ depending on assigned hours and position status (e.g., part-time). Minimum Pay: $18.21

Requirements

• High school diploma or equivalency.
• One year experience in a healthcare setting or one year customer service experience.
• Medical terminology and medical insurance knowledge preferred.
• Strong customer service skills.
• Excellent verbal and written communication skills.
• Strong interpersonal skills.
• Basic computer skills.

Responsibilities

• Follows computer system and department operational procedures and training guidelines to obtain accurate demographic, diagnosis, and insurance information on each registration.
• Registers established goal of minimum required patients per employee shift as measured by productivity reports.
• Presents forms and obtains signatures using approved scripts.
• Complies with department procedures and regulatory guidelines for Medicare Secondary Payer, Advance Beneficiary Notice, Advance Directives, and Patients Rights forms.
• Follows payer requirements for authorization, pre-authorization, referrals, coordination of benefits forms, and in-network verification according to department procedures and the Insurance Card Database and Insurance Verification guidelines.
• Follows Financial Screening and Self Pay Procedure with regards to referrals for Medicaid and Charity Care.
• Supports department performance improvement initiatives.
• Assists with accurate data collection in support of quality performance improvement initiatives.
• Attend all mandatory department meetings.
• Follows patient identification policy.
• Acts as a resource for Patient Access department.
• Acts as a liaison for physician office and ancillary departments.

Benefits

• Comprehensive and highly competitive benefits package.
• Variety of physical health benefits.
• Retirement and savings options.
• Caregiving support.
• Emotional wellbeing resources.
• Transportation benefits.
• Robust PTO plan.
• Overtime for eligible roles.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Hospitals
• Education Level: High school or GED