Health Access Partner - Women's Health

University of Texas at Austin

30d•Onsite

About The Position

The Dell Medical School is seeking a Health Access Partner - Women's Health. Purpose The Health Access Partner is responsible for coordinating and scheduling patient appointments, ensuring efficient patient flow and optimal use of clinical resources. This role typically reports to the Patient Access Manager and works closely with physicians, nurses, and administrative staff. Peer roles include Patient Access Representatives. The Health Access Partner plays a vital role in enhancing patient satisfaction and operational efficiency by managing appointment schedules, verifying insurance information, and communicating with patients regarding their appointments

Requirements

High school diploma or equivalent.
3 years of relevant experience in a similar role.
Basic computer skills and familiarity with scheduling software.
Relevant education and experience may be substituted as appropriate.

Nice To Haves

Associate's degree in a related field.
4 years of experience in a healthcare setting.
Advanced proficiency in scheduling software and customer service.
Certification in Healthcare Access Management (CHAM).

Responsibilities

Schedule Patient Appointments Schedule, cancel, and reschedule patient appointments.
Coordinate with healthcare providers to ensure availability.
Manage and prioritize appointment requests based on urgency.
Patient Communication Communicate appointment details, changes, and cancellations to patients.
Answer patient inquiries regarding appointment schedules.
Provide information about clinic services and procedures.
Insurance Verification Verify patient insurance information prior to appointments.
Communicate with insurance companies to confirm coverage.
Ensure accurate billing and collections.
Maintain Patient Records Update and manage patient records in the electronic medical record (EMR) system.
Ensure confidentiality and accuracy of patient information.
Generate reports on appointment statistics and patient flow.
Coordinate with Clinical Staff Work closely with physicians, nurses, and other healthcare professionals to schedule appointments.
Ensure smooth and efficient patient flow.
Address and resolve scheduling conflicts.
Marginal or Periodic Functions Assist with Disaster Plan Implementation Follow protocols during drills or actual disasters.
Coordinate with emergency response teams.
Handle Equipment Malfunctions Report and troubleshoot technical issues.
Coordinate with IT for resolution.
Support Administrative Tasks Assist with data entry and record-keeping.
Provide clerical support during quieter periods.