Health Access Coordinator

Philadelphia Fight•Philadelphia, PA

4d•$21 - $24•Onsite

About The Position

The Health Access Coordinator is a member of the interdisciplinary team within the Health Access Services department, serving patients at one or more of Philadelphia FIGHT's Community Health Center sites. This position plays a vital role in ensuring smooth day-to-day operations by greeting and assisting patients, supporting Health Access Services staff, and maintaining an organized and welcoming environment. In addition, the Health Access Coordinator utilizes the electronic medical records system to collect and verify accurate demographic and insurance information. About the Role: Schedule: Full-time, Monday - Friday (9:00 - 5:00 PM). Location: Philadelphia FIGHT Community Health Centers Compensation & Benefits: FSLA non-exempt with an hourly rate of $21-24 3 weeks of PTO (4 weeks after 1st year) + 11 paid holidays Comprehensive Medical, Dental, Vision & Prescription Coverage Employer-funded Short-Term Disability coverage and Life & Accidental Death and Dismemberment (AD&D) Flexible Spending Accounts (FSA) and Health Reimbursement Arrangements (HRA) 403(b) Retirement Savings Plan with options for basic plan or Roth 403(b) contributions Discounted education options with partnered institution Pierce College And a multitude of other employee perks, including but not limited to, BeyondMed, Legal Shield, and pet insurance coverage through the ASPCA.

Requirements

High school diploma required.
2+ years' experience in an outpatient primary care medical setting, experience in an FQHC front desk setting preferred.
Must possess basic computer skills to perform job duties including desktop computing, electronic medical records, e-mail, time sheet management, reporting, internet research, etc. using relevant software such as HRIS and Microsoft Word, Excel, etc.
Discretion, initiative, and ability to maintain HIPAA compliance.
Due to a high volume of Spanish speaking patients, bilingual candidates (Spanish/English) are strongly preferred.
Prior experience delivering services to persons with histories of homelessness, mental illness, substance dependence, and trauma preferred.
Must be able to exercise good judgment and identify when to escalate issues as appropriate.
Knowledge of de-escalation methods or willingness to be trained in these methods.
Ability to handle stressful situations while providing exceptional customer service.
Must be able to demonstrate judgment, patience, integrity, organization, and prioritization in a multi-task environment.
Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices such as OSHA, HIPAA, HRSA, CLIA and funding body regulations.
Strong skillsets in interpersonal relationships and teamwork, attention to detail, dependability, customer service, time management, autonomy and problem solving.
Candidates must possess strong communication skills, the ability to multi-task and excellent attention to detail and follow-up skills.
Ability to remain solution-focused and respectful in all interactions with staff, co- workers, vendors, and clients.
Excellent problem-solving and conflict resolution skills.
Ability to display a non-judgmental attitude.

Nice To Haves

2+ years' experience in an outpatient primary care medical setting, experience in an FQHC front desk setting preferred.
Due to a high volume of Spanish speaking patients, bilingual candidates (Spanish/English) are strongly preferred.
Prior experience delivering services to persons with histories of homelessness, mental illness, substance dependence, and trauma preferred.

Responsibilities

Monitors the lobby for safety and address inappropriate behavior appropriately, involving Supervisors when needed.
Answer and triage multi-line phone calls; retrieve and route voicemails to appropriate staff for follow-up; schedules, changes and cancels appointments as necessary using electronic practice management program.
Provides excellent customer service through confirming patient appointments, responding to patient inquiries (FIGHT's sliding scale, insurance plans and co-pays, FIGHT's patient portal, other service offerings, etc.) accurately processing patients, following workflows, maintaining confidentiality, etc.
During the check-in process, warmly greets FIGHT patients/clients or visitors collects payment and necessary documentation, confirms demographic information, adds/updates/removes global chart "alerts" and verifies insurance and preferred pharmacy.
Conducts client triage to support appropriate care coordination with Medical Case Managers; facilitates access to care and resources for vulnerable clients.
Provides administrative assistance to Health Access Services staff, including scanning and assigning documents in the EHR system, scheduling client appointments, and handling general administrative tasks.
Maintains patient files by accurately and timely scanning records (personal documents, consents, etc.) to the electronic medical record system and conducting regular patient insurance eligibility checks.
Support patients in completing Requests for Information (ROI) and other forms; completes medical update forms from external MCM agencies.
Provides outreach to clients in collaboration with Medical Case Managers to support care coordination; generates referrals and prior authorizations to outside medical providers and insurers as needed.
Assists patients in distress and responds to emergencies calmly and effectively, de-escalating situations with staff support. Notifies leadership of incidents and/or patient complaints.
Permits access to staff, guests, and patients and identified delivery personnel only. Logs and reports any unusual activity.
Serves as primary contact for the health department to support client care coordination.
Maintains current knowledge of external resources not available through Medical Case Management and assist clients in accessing them.
Develops and maintains contact points with external MCM agencies to support coordinated care for mutual clients.
Provides backup coverage to other clinics as needed.
Monitors all assigned Teams chats and responds when needed in a timely manner.
Receives and distributes packages and other mail received based on established workflows.
Manages inbound and outbound faxes; monitors fax servers regularly to ensure timely processing and documentation.
Utilizing Microsoft Office, prepares reports, spreadsheets, memos and other documents.
Requests and obtains medical records, reports, and consults from internal and external providers as needed.
Co-facilitates daily huddles and assist in managing Health Access Services staff schedules; update calendars accordingly.
Coordinates with Facilities, QI, Purchasing, etc., to report issues, order supplies, etc.
Maintains the reception and lobby area clean, organized, and stocked with updated educational materials.
Assists with onboarding and training of new and existing staff in reception and coordination protocols.
Abides by all compliance standards including but not limited to completing training and attending all required staff meetings, supervision meetings and/or daily huddles.
Other duties as assigned to fulfill FIGHT's mission.

Benefits

3 weeks of PTO (4 weeks after 1st year) + 11 paid holidays
Comprehensive Medical, Dental, Vision & Prescription Coverage
Employer-funded Short-Term Disability coverage and Life & Accidental Death and Dismemberment (AD&D)
Flexible Spending Accounts (FSA) and Health Reimbursement Arrangements (HRA)
403(b) Retirement Savings Plan with options for basic plan or Roth 403(b) contributions
Discounted education options with partnered institution Pierce College
And a multitude of other employee perks, including but not limited to, BeyondMed, Legal Shield, and pet insurance coverage through the ASPCA.

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