Headend Engineer I

WOW! Internet, Cable & Phone • Charleston, SC

141d

About The Position

The Headend Engineer I, is accountable for the 24x7 operation of the primary headend and secondary hub sites, and all equipment located within each facility. The Headend Engineer l is an entry level position responsible for the basics for installation, maintenance and proper operation of all equipment located within the hub in accordance with company guidelines and local, state and federal regulations. The Headend Engineer l is responsible for the working alongside HEll/HElll for supervision of contracted engineers involved in the installation and maintenance of the facility and associated equipment.

Requirements

• High School Degree or GED and one-year certificate from college or technical school in telecommunications or related field equivalent combination of education and training.
• 2+ years of experience in Preventive Maintenance is required; must have the ability to read and understand engineering prints as they pertain to Hub facilities.
• A basic knowledge of TCP/IP networks is required.
• Basic understanding of HFC/FTTH Networks.
• Low voltage experience such as DC/AC powerplants.
• Computer Skills: MS Office, Spreadsheets, Internet software, E-mail, Database software.

Responsibilities

• Performs basic preventive maintenance, repair and installation of primary headend and secondary hub sites 24 x 7.
• Monitors equipment performance to ensure proper functionality in compliance with manufacturer specifications and company specifications.
• Ensures effective operation and proper maintenance of all headend and hub-related peripheral equipment including but not limited to generators, air conditioners, receivers, modulators, processors, optical transmitters, optical receivers, digital receivers, digital transmitters, encoding equipment, controllers, ad insertion, wiring, combining networks, fiber management, digital transport, EAS equipment, set-top controllers, character generators and all related PEG insertion/transmission equipment.
• Maintains the integrity and security of hub facilities in compliance with company guidelines.
• Coordinates and directs low level trouble-shooting activities with field personnel as necessary to provide expedient restoration of services and excellent customer service.
• Assists with the set-up and activation of the optical path for all new/rebuilt/upgrade plant.
• Reports the activities of internal and external customers and wow partners related to hub facilities to HEll, HElll, or Area Headend Manager.
• Implements and coordinates relocation of hubs as required.
• Reports, coordinates testing and inspecting of equipment for operational performance.
• Follows preventive maintenance procedures, activities and tracking to ensure compliance with company standards.
• All other duties as assigned.

Benefits

• Competitive Salary.
• Restricted stock grant of $5,000.
• Medical, dental, and vision insurance.
• 401k with a company match.
• Paid time off.
• Paid holidays.
• Tuition reimbursement.
• Significant discounts on broadband packages for employees residing in our service areas.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees