Head Tennis Professional (Adult Programs)

Tournament Players Club•Duluth, GA

About The Position

TPC Sugarloaf is a premier private club located within the gated community of Sugarloaf Country Club in Duluth, Georgia. As part of the prestigious TPC Network, the Club offers an exceptional country club experience that goes well beyond the golf course. With a wide range of amenities for the entire family, TPC Sugarloaf provides the personalized service and exclusive privileges that define the PGA TOUR’s acclaimed network of premier clubs. Tee up your career as a part of our team with the TPC Network! The Head Tennis Professional assists the Director of Tennis Operations in overseeing all aspects of the tennis operation. This position is primarily responsible for developing and implementing tennis programs.

Requirements

High school diploma or equivalent education, Bachelor's degree in Sports Management or related field preferred or equivalent work experience
Advanced knowledge of tennis court protocol, rules and regulations and at least four years previous tennis teaching experience
Certified through the USPTA (Level P-2 or Higher) or PTR (Level Instructor or higher)

Responsibilities

Develop, coordinate and conduct regularly scheduled programs for the members for social, competitive and instructional program for all ages, gender and skill levels that might include: leagues, exhibitions, inter/intra-club events, camps, charity and community-based events
Develop promotional materials to communicate the programs to the members and guests as needed
Coordinate with other club departments for event services, such as Food & Beverage. Confirm all final guarantees and communicates any changes
Develop program and tournament set-up including: Pairings Levels Rules sheets Welcome announcements Scoring and prize/gift certificate programs Final billing invoices and charges
Assist in all aspects of management of employees, including recruiting, interviewing, hiring and training all tennis shop and tennis operations staff utilizing standard company procedures. Make staffing, disciplinary, and compensation recommendations to department head
Assume management responsibility in the Tennis Shop during the peak periods ensuring service standards are maintained. Ensure that all members and guests are greeted and welcomed in a professional and courteous manner
Ensure that all preventative maintenance and tennis court repairs are completed on a timely basis and that all courts are maintained in accordance with club standards. Ensure checklists are updated and completed
Teach lessons, clinics and team practice sessions as needed
Ensure members are properly leveled according to league standards; adjust member levels as needed
Assist Director of Tennis Operations with labor management and cost controls by planning for and scheduling labor
Assist the Director of Tennis Operations with the development of the tennis operations budget, the annual tennis shop operating budget, and manage respective line items in accordance with budgets while controlling general expenses for the entire tennis operation
Oversees tennis racket repair and restringing area. Ensure adequate supply inventory and proper member billing for repairs
Write articles for the club newsletter concerning league deadlines, member activities, and league play results or other tennis information, in addition to facilitating ongoing member communication through the use of e-mail and printed materials
Assist with maintaining purchase order system, ordering, and receiving program to ensure proper quantity and price on all purchases. Assist with physical inventories as prescribed by PGA TOUR Golf Course Properties, Inc
Maintain a high profile with membership and guests. Positively promote the service philosophy of the club and PGA TOUR Golf Course Properties, Inc
Market the club against the local competition. Conduct local area surveys and evaluate information to ensure club position in the local market. Adjust group sales offerings as needed
Verify the accuracy of prices for state and federal taxes and other charges on all sales tickets and accurately operate the Point of Sale (P.O.S.) system. Handle and count cash, make accurate change, record credit cards and member charges as prescribed by standard operating procedures
Assist in the development of standards and maintain responsibility for cleanliness and appearance of tennis shop, storage area and merchandise displays
Professionally communicate information, sell merchandise, and become fully knowledgeable in all products and sales techniques. Anticipate the needs of members and guests and offer appropriate merchandise alternatives
Answer telephone, schedule future court reservation times, and communicate information in a pleasant and professional manner
Open and close the tennis business operations and facilities using established standard operating procedures
Special projects or other duties as assigned