Head Teller- Full Time (Pounding Mill Branch)

Legacy Bank•Pounding Mill, VA

1d•Onsite

About The Position

The Head Teller will provide the customer with support and assistance, regarding all aspects of bank operations to ensure superior service is provided to all internal and external customers. Assure the financial service needs of each customer are promptly, accurately, and courteously fulfilled. Balance, and replenish ATM's.

Requirements

High school diploma or equivalent.
Ability to speak and write clearly and effectively to achieve the desired effect in a variety of communications settings and styles; ability to prepare and maintain confidential records and reports
Ability to effectively prioritize tasks to use time efficiently and attend to a broad range of activities
Willingness to attend training seminars and meetings outside normal working hours
Must have a proactive and positive attitude toward members, supervisors, co-workers, and the Credit Union
Ability to handle multiple projects simultaneously and work with limited supervision, exercising own initiative and judgment
Present a professional image and attitude at all times
Ability to learn and use the Bank's PC hardware and software
Must be willing to learn the Microsoft Office products, including but not limited to Word, Excel, and Outlook

Responsibilities

Adhering to the Bank's policies and procedures.
Responsible for daily cash handlings and the opening and closing of new accounts.
Cross-selling all products/services.
Assisting customer(s) with account inquiries in a timely and accurate manner and performing all functions associated with account maintenance as requested including, but not limited to: personal and account data changes, address changes, and account closures.
Maintaining your cash drawer (vault) in an accurate manner.
Assist in the responsible for security of Cashier's Checks, and any other consigned items
Remaining knowledgeable and proficient in the account opening process for all deposit accounts, including, but not limited to: savings, checking, money market, certificate of deposits, and club accounts
Showing proficiency in identification and new account screening methods and being able to fully explain regulatory requirements on all accounts and services
Remaining knowledgeable and proficient in Certificate of Deposit and Individual Retirement Accounts (IRAs) including opening, renewing, and closing, and accurately calculating withdrawal penalties and dividend payments as appropriate
Accurately and efficiently completing all customer or account-related forms and forwarding to appropriate department for action and/or filing
Maintaining usage proficiency on all customer-related systems and software including the maintenance of customer records (systems include, but are not limited to: customer check ordering, ATM/Debit card ordering and maintenance, account and identity verification, etc.)
Possessing and maintaining knowledge of all Bank products, services, policies, and procedures so that they can be effectively communicated to the employees and customers
Ensuring compliance issues are properly administered.
Being available to travel to any branch location as requested by management, as well as work on Saturdays, when needed
Assisting with the opening/closing of the branch office, as necessary
Resolving and following-up on customer complaints and issues to provide and ensure the highest quality customer service
Attending seminars and meetings as requested by management.
Possessing excellent communication skills with Branch Managers, co-workers, subordinates, and members
Assisting in any special projects or other assignments as requested by Branch Manager