Head Teller - Lead Customer Service Rep Mount Vernon, OH
About The Position
CES Credit Union in Utica, OH is looking to hire a full-time Head Teller - Lead Customer Service Rep to provide assistance to our members and leadership to our banking staff. Do you have a talent for mentoring others? Are you interested in a leadership role in the field of finance? Do you want to work with a credit union that values your contributions and treats you well ? If so, please read on! This banking position earns a competitive wage of $19.00 per hour . We provide great benefits , including medical, dental, vision, short-term and long-term disability, life insurance, a 401(k) plan with company match, paid vacation, sick days, personal time, and paid federal holidays. If this finance job sounds like the right opportunity for you, apply today! ABOUT CES CREDIT UNION Since 1952, we have grown to become a successful, community-based establishment that is dedicated to the financial success of our members and the communities we serve. Large enough to offer a variety of products and services, but small enough to care about each of our members and employees, we are a valued asset for thousands of central Ohio families. Our success is thanks to the service provided by an excellent workforce. We show our appreciation for our employees with great benefits and a close-knit team environment. A DAY IN THE LIFE OF A HEAD TELLER - LEAD CUSTOMER SERVICE REP As a Head Teller - Lead Customer Service Rep, you ensure our members are satisfied by showing our staff how to provide excellent service. Leading by example, you train new tellers on our policies and procedures. You helpfully assist members with their financial requests, listening to their needs and tailoring services accordingly. An excellent communicator, you describe various loan and credit options and explain the terms of service. You're proactive about offering additional lending products and savings tools that could benefit our members. If there's a complaint, you remain calm and professional as you use your analytical problem-solving skills to competently resolve the issue. As an honest and ethical credit union employee, you're entrusted with important duties. You act as the vault teller, and you take accountability for counting, packaging, and controlling money, as well as completing night deposits. Organized and efficient, you perform administrative tasks such as reviewing legal documents, obtaining credit histories, and compiling forms. You are committed to doing your best work and willingly attend informational seminars to further your knowledge of financial regulations. You enjoy helping others each day, and you're pleased that your customer service skills and finance experience are valued !
Requirements
- High school diploma or equivalent
- Lending AND cash handling experience
- Customer service AND sales experience
- Experience in a leadership role
- Proficiency with administrative tasks such as data entry and record management
- Ability to use office equipment including fax machines, printers, and adding machines
- Basic computer skills including proficiency with Microsoft Word and Outlook
- Excellent math skills
Nice To Haves
- Previous banking experience would be a plus!
- Do you listen carefully to others?
- Can you effectively provide guidance and leadership to staff?
- Are you able to proactively resolve problems?
- If yes, you might just be perfect for this job in the field of finance!
Responsibilities
- Ensure our members are satisfied by showing our staff how to provide excellent service
- Train new tellers on our policies and procedures
- Helpfully assist members with their financial requests, listening to their needs and tailoring services accordingly
- Describe various loan and credit options and explain the terms of service
- Proactively offer additional lending products and savings tools that could benefit our members
- Remain calm and professional as you use your analytical problem-solving skills to competently resolve the issue
- Act as the vault teller
- Take accountability for counting, packaging, and controlling money, as well as completing night deposits
- Perform administrative tasks such as reviewing legal documents, obtaining credit histories, and compiling forms
- Willingly attend informational seminars to further your knowledge of financial regulations
Benefits
- medical
- dental
- vision
- short-term and long-term disability
- life insurance
- a 401(k) plan with company match
- paid vacation
- sick days
- personal time
- paid federal holidays
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
