Head Teller I (FT) - Tower Square Branch

About the position

The Head Teller I supervises the teller line of a small branch, which is classified as a level 1 branch based on various factors including teller staff FTE, deposits, teller transaction volumes, teller referral goals, cash limits, and business deposit volumes. This position processes various transactions to provide prompt and quality service to both present and potential customers. Spanish speaking is preferred for this role.

Responsibilities

• Adheres to established Westfield Bank customer service standards.
• Applies the Westfield Bank Service and Sales Process during customer interaction to acquire and enhance customer relationships.
• Supervises the teller line by allocating and coordinating the work flow.
• Guides and advises subordinates in the more complex phases of their work.
• Trains new employees.
• Monitors regulatory compliance.
• Helps to ensure operational excellence.
• Provides backup coverage to the management team.
• Responsible for maintaining security and supply of cash vault.
• Performs Teller administrative duties such as auditing Tellers, money supply at teller stations, and attendance records.
• Oversees Teller work for adherence to bank policy and compliance.
• Proves cash drawer at end of day.
• Leads the teller team to refer bank services and meet assigned sales goals through the sale of bank products and services.
• Balances ATM, maintains security of cash vault, and performs semi-annual cash audits.
• Completes BSA, AML, and other Regulatory and Continuing Education as assigned.
• Adheres to all bank and regulatory policies and procedures specific to position.
• Assumes additional responsibilities as requested.

Requirements

• High School Diploma or GED required.
• 1 year experience as a Senior Teller preferred.
• Previous supervisory experience preferred.
• Ability to lead others.

Nice-to-haves

• Spanish speaking preferred.