Head Security Supervisor

Princeton University•Princeton, NJ

2d•$79,000 - $92,000•Onsite

About The Position

Reporting to the Security Operations Manager (SOM) or the Assistant Security Operations Manager (ASOM), the Head Firestone Library Security Supervisor (HSS) provides administrative and management oversight of 5 Cultural Property Security Supervisors (CPSS) who supervise 58 security officers. The HSS schedules, trains, and supervises appropriate staff to secure the Princeton University Firestone Library (Library), as well as provide for the safety and comfort of visitors during the operating hours and at special events. The HSS is the primary on-site staff member providing day-to-day supervision for Firestone Library’s security operation and assuring a positive customer service experience for all Library visitors. This position provides guidance and monitors the work assignments of, and provides training to, all security staff in Firestone Library. Supervision of the security staff includes establishing posts, post orders, and function of the control room. Control room supervision includes monitoring alarms and video, badging visitors, key control, dispatching, coordination with Department of Public Safety (DPS) staff at DPS Headquarters located at 200 Elm Drive, and other coordinating functions as required. The HSS takes a lead role in serving the Firestone Library’s visitors and making them feel safe and welcome during their time in the Library. The HSS works closely with the SOM/ASOM in preparing staffing and training plans and establishing priorities to meet institutional goals with the most effective and economical utilization of personnel, technology, and equipment. DPS is a 24/7, 365-day operation. The successful candidate must be able to work ALL shifts, including weekends, holidays, and overtime shifts, as required.

Requirements

High School Diploma or equivalent.
Three to five years of progressively responsible security experience, including customer service and supervisory experience, preferably in a higher education or library environment.
Excellent communication skills, both oral and written.
Expertise in written, interpersonal, and verbal communication skills, including competency in English language, grammar, punctuation, and vocabulary.
Active listening skills to develop relationships and build trust and credibility with a diverse set of stakeholders.
High emotional intelligence, judgment, astuteness, and strategic thinking.
Advanced time management and prioritization skills.
Must be well organized and efficient, and maintain consistent and high attention to accuracy.
High self-motivation and demonstrated capacity for independent judgment, planning, evaluation, and decision-making.
Demonstrated ability: To collaborate, lead, and work as a part of a complex team, including strong people skills, excellent judgment, and tact.
To plan and coordinate multiple aspects of events.
To work under significant time constraints and pressure to meet deadlines.
Must keep a flexible schedule, including additional hours outside the normal University/Library business hours, including work periods and emergencies.
Must be able to respond to emergencies.
Knowledge of Microsoft Office Suite – Intermediate level (Outlook, Word, Excel, and PowerPoint)