Head RESL Business Management & Initiatives (US)
About The Position
The Head RESL Business Management & Initiatives supports the oversight and management of an end-to-end change management framework across business and technology changes. This role also includes the leadership of Delivery Quality, Acceptance Testing, and Production Support (team member support) functions across all RESL focused technology platforms including sales, fulfillment, servicing, change management, and data management. Depth & Scope: Provides people management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork and handling any/all disciplinary actions, as required Implements and manages a risk based end-to-end Change Management framework across RESL (including technology and business change) Leads a team of associates who ensure that all changes are appropriately defined, executed, and released with all of the appropriate controls, visibility, and communication to minimize business and technology risk Collaborates with change participants to ensure appropriate deliverables and actions are consistently completed for an appropriately managed change (coordination with communications, procedures, training, etc.) Partners with technology and business partners to coordinate appropriate change inspections and approvals Defines and measures quality and change standards and provides ongoing transparency into performance to stakeholders Continuously assesses opportunities to improve the quality of change and implements improvements to the Change Management framework Accountable for integration of change within enterprise change ecosystem – Ensuring appropriate information, status, content, visibility, and other appropriate change materials are shared with entitled change partners Leads a team of Implementation / Project to lead successful execution of key initiatives that require implementation / project support Manages a production support team and is accountable for user support for all RESL team members across all production technology Accountable to manage User Acceptance Testing (UAT) / Business Acceptance Testing (BAT) with business partners / sponsors Leads a team that coordinates UAT/BAT test planning, including the development of testing scripts In collaboration with technology partners, is accountable for Technology Quality metrics and improvements Partners with technology stakeholders to develop quality improvement plans Drives strategy and execution for the expansion of effective test data that includes test scenarios Manages defect management process and integrates defect resolution into go forward regression testing plans and test data/scenarios
Requirements
- Bachelor's degree or equivalent experience required
- 10+ years of related experience
- Full understanding of the residential real estate lending businesses and linkage between customer experience, profitability, controls and people
- Expert Change Management capability, knowledge and experience
- Significant experience developing change/project roadmaps
- Deep understanding of consumer operations and linkage between customer experience, profitability, controls and people
- Experienced in aligning multiple teams against shared objective
- Ability to think strategically and perform tactically
- Must be able to form strong working relationships that rely primarily on influence and trust
- Strong negotiation skills with the ability to influence outcomes creatively with a wide variety of customers in order to obtain maximize mutual benefit
- Demonstrates excellent management, organizational and leadership skills required with ability to train and motivate team effectively
- Excellent communication skills, both verbal and written
- Innovative thinker
- Experienced in aligning multiple teams against shared objective
Responsibilities
- Provides people management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork and handling any/all disciplinary actions, as required
- Implements and manages a risk based end-to-end Change Management framework across RESL (including technology and business change)
- Leads a team of associates who ensure that all changes are appropriately defined, executed, and released with all of the appropriate controls, visibility, and communication to minimize business and technology risk
- Collaborates with change participants to ensure appropriate deliverables and actions are consistently completed for an appropriately managed change (coordination with communications, procedures, training, etc.)
- Partners with technology and business partners to coordinate appropriate change inspections and approvals
- Defines and measures quality and change standards and provides ongoing transparency into performance to stakeholders
- Continuously assesses opportunities to improve the quality of change and implements improvements to the Change Management framework
- Accountable for integration of change within enterprise change ecosystem – Ensuring appropriate information, status, content, visibility, and other appropriate change materials are shared with entitled change partners
- Leads a team of Implementation / Project to lead successful execution of key initiatives that require implementation / project support
- Manages a production support team and is accountable for user support for all RESL team members across all production technology
- Accountable to manage User Acceptance Testing (UAT) / Business Acceptance Testing (BAT) with business partners / sponsors
- Leads a team that coordinates UAT/BAT test planning, including the development of testing scripts
- In collaboration with technology partners, is accountable for Technology Quality metrics and improvements
- Partners with technology stakeholders to develop quality improvement plans
- Drives strategy and execution for the expansion of effective test data that includes test scenarios
- Manages defect management process and integrates defect resolution into go forward regression testing plans and test data/scenarios
Benefits
- Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals.
- Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
