Head Pickleball Pro

MVP SPORTSCLUBS-posted 3 months ago
Part-time
Grand Rapids, MI
1,001-5,000 employees
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The Head Pickleball Professional is responsible for group and private pickleball instruction to all customer groups, working with the Manager to grow the program and assisting with the program administration. She/he will maintain impeccable teaching standards including both on and off court activities. This position is a part of our Racquet Sports Department reporting to the Racquet Sports Manager.

  • Responsible for providing group and private lesson instruction for all ages 3 and up.
  • Have a working knowledge of the company's operational software and be able to navigate it effectively.
  • Assist with handling and troubleshooting any member concerns and billing issues.
  • Work a minimum of eight (8) hours per week in an administrative capacity, assisting the Racquet Sports Manager, as needed.
  • Maintain accurate and up-to-date records on all students and classes that are assigned.
  • Maintain accurate attendance and class sign-up books and registration forms.
  • Utilize the scheduling program to book and re-book clients.
  • Utilize the commission/payroll system to ensure commissions are paid accurately and on time.
  • Responsible for cultivating new/existing member business through presentations, cold calls to past participants, and community awareness.
  • Promote, develop, and 'grow the game' in the area.
  • Invite a minimum of 8 people per month to participate in upcoming league/class or social activities.
  • Assist management in organizing and executing social and competitive PB events for both juniors and adults.
  • Assist management in organizing and executing in-house tournaments.
  • Ability to work with Racquet Sports Manager in long-term development of schools programs.
  • Assists members by answering all questions courteously and in a timely fashion.
  • Immediately notify supervisor of problems or potential problems as they arise.
  • Available to instruct a minimum of 30 hours per week.
  • Ability to cross-teach in tennis is preferred and will be assigned by the Racquet Sports Manager as needed.
  • Report all weekly critical numbers to the Racquet Sports Manager.
  • Attend and participate in regular Service Game training sessions as directed by the supervisor.
  • Maintain a neat and professional personal appearance by wearing the MVP Sports Clubs uniform (see uniform matrix) and name badge.
  • Other duties as assigned.
  • USAPA member
  • RSPA Pickleball Certification, PPR, or IFP Academy Certification. In the event that a pro is hired without these certifications, she or he will be required to attain it within 6 months of hire date.
  • Minimum of three to four years of college education preferred.
  • First Aid/CPR Training. In the event a team member is hired without CPR or First certifications, they will be required to attend MVP Sports Clubs in-house training to obtain this.
  • Minimum of 2 years teaching experience.
  • Customer Service Skills required.
  • Excellent organizational skills.
  • Ability to manage multiple tasks.
  • Must be able to work extra hours, weekends, and holidays if needed.
  • Proven track record of accountability and integrity.
  • Familiar with various teaching tools needed to carry out principle responsibilities.
  • Ability to play and teach pickleball requiring standing, running, directional movements, swinging of racquet and holding of multiple tennis balls for at least 8 hours straight per day.
  • Physical Requirements: Bend, stoop, crouch, climb, stand, sit and turn/pivot; Lift/lower, push, pull and carry up to 40 lbs; perform office tasks using simple hand grasping, fine hand manipulation and reach associated with assigned tasks such as paperwork, typing, and/or word processing, filing, calculating and use of telephone; See, hear, and speak with sufficient capability to perform assigned tasks and maintain proper job safety conditions.
  • Athletic club access for team member and any spouses and dependents.
  • Discounts on memberships for additional family members.
  • Member rates for participation in services/programs.
  • 25% off retail, food, and beverage discount.
  • Health, dental, vision, and life insurance for full-time employees.
  • Long/short-term disability for full-time employees.
  • Paid maternity and paternity leave for full-time employees.
  • PTO for full-time employees.
  • 401k participation available after completing one year of service.
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