Head of Workforce Management
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About The Position
Berkshire Hathaway GUARD Insurance Companies is seeking a Head of Workforce Management for its Contact Center. This pivotal role is responsible for optimizing customer service operations by managing workforce planning, scheduling, and real-time monitoring across our insurance contact centers. The position is crucial for ensuring operational efficiency, maintaining service levels, and balancing customer satisfaction with resource optimization. The ideal candidate will combine analytical expertise with strong operational knowledge to drive performance improvements and support our commitment to exceptional customer service. Initially, this role will focus on optimizing the Contact Center but will expand to other areas of the organization as needed.
