Head of UX

JETSET Pilates • Miami, FL

2d • Remote

About The Position

At JETSET Pilates Franchising, we pioneer a unique franchise model in the fitness industry, offering Modern Pilates classes and a curated selection of fitness-related products. Our business model is centered on establishing a strong brand image, cultivating exceptional relationships with franchisees, and delivering outstanding client services. We operate in a dynamic, fast-paced startup environment where adaptability and innovation are crucial for success. Position Overview The Head of UX owns the end-to-end member experience across JETSET’s digital and operating platforms. As the brand scales, customer interactions increasingly span website, CRM, app, Mindbody, studio operations, and lifecycle communications. Without unified oversight, these systems fragment—resulting in friction, inconsistent conversion, reduced retention, and lost revenue opportunity. The Head of UX resolves this by operating as the single accountable owner of lifecycle architecture, platform integrity, and performance optimization. Acting as the bridge between Marketing, Operations, and Technology, this role ensures that every customer touchpoint is cohesive, measurable, and revenue-driving.

Requirements

• Deep working knowledge of Mindbody Online (multi-location oversight required)
• Strong experience with CRM platforms and lifecycle automation
• Familiarity with web functionality, booking UX, and system integrations
• Structured, data-driven operator
• High accountability and strong cross-functional communicator

Nice To Haves

• Experience in multi-unit or franchise environments preferred

Responsibilities

• Lifecycle Architecture & Customer Experience (the “journey owner”)
• Mindbody Oversight & Operating Platform Governance (the “system steward”)
• CRM & Automation Strategy (the “lifecycle operator”)
• App & Website Experience Oversight (the “conversion optimizer”)
• Insights, Reporting & Testing (the “performance engine”)

Benefits

• Competitive compensation and performance-based incentives
• 75% contribution to comprehensive individual health plan; plus dental, vision, life, and pet insurance options
• Up to 4% match to 401(k) plan
• Flexible fitness & wellness membership
• Paid time off and company holidays
• A culture that values ownership, accountability, and execution

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed