Head of UX Research
About The Position
The Head of UX Research at Harvey define and lead the user research strategy for the company. This is a top-of-function role with significant influence on product direction, company priorities, and long-term bets. You will ensure deep, continuous understanding of our users is embedded into how we build, ship, and scale products. You’ll scale and grow a team of researchers while partnering closely with Product, Design, Engineering, Data, and AI Research to ensure we deeply understand our users and their workflows. You’ll be responsible for building a durable research org, culture, and operating model that scales with the business. This role has company-wide impact, defining how deeply the company understands its users—and how that understanding translates into durable product advantage as Harvey continues to define AI for legal professionals.
Requirements
- 12-15+ years of experience in UX research, including proven success leading and scaling research teams in fast-paced, high-growth or technically complex environments
- Deep expertise in qualitative and quantitative research methods, with strong judgment on when and how to apply them.
- Proven ability to influence product strategy with executives and senior stakeholders through high-impact research and insight that lead to business outcomes.
- Experience working closely with product, design, and engineering teams in fast-paced, ambiguous environments. Comfort operating in ambiguity
- Exceptional communication and storytelling skills, with the ability to synthesize complex data into compelling narratives.
Nice To Haves
- Experience researching expert or professional users (e.g., legal, enterprise, technical domains) is a strong plus.
Responsibilities
- Define and own the UX research vision, strategy, and roadmap in alignment with company and product priorities.
- Represent the voice of the user across the company, in leadership forums, planning cycles, and product reviews
- Build, lead, and mentor a world class team of UX researchers, setting a high bar for rigor, craft, and impact.
- Partner closely with Product, Design, Data, Engineering, and AI Research leaders to influence and embed research into planning, execution, and decision-making.
- Design and oversee mixed-methods research programs across discovery, evaluative, and longitudinal studies.
- Translate complex research findings into clear, actionable insights that influence product strategy and executive decisions.
- Champion a strong user-centered culture, ensuring user needs and trust are central to how we build AI-powered products.
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What This Job Offers
Job Type
Full-time
Career Level
Executive
Education Level
No Education Listed
