Head of UX Research

Harvey • New York, NY

23d • $220,700 - $298,500

About The Position

At Harvey, we’re transforming how legal and professional services operate — not incrementally, but end-to-end. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come.
This is a rare chance to help build a generational company at a true inflection point. With 1000+ customers in 58+ countries, strong product-market fit, and world-class investor support, we’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched.
Our team is sharp, motivated, and deeply committed to the mission. We move fast, operate with intensity, and take real ownership of the problems we tackle — from early thinking to long-term outcomes. We stay close to our customers — from leadership to engineers — and work together to solve real problems with urgency and care. If you thrive in ambiguity, push for excellence, and want to help shape the future of work alongside others who raise the bar, we invite you to build with us.
At Harvey, the future of professional services is being written today — and we’re just getting started.
Role Overview
The Head of UX Research at Harvey define and lead the user research strategy for the company. This is a top-of-function role with significant influence on product direction, company priorities, and long-term bets. You will ensure deep, continuous understanding of our users is embedded into how we build, ship, and scale products.
You’ll scale and grow a team of researchers while partnering closely with Product, Design, Engineering, Data, and AI Research to ensure we deeply understand our users and their workflows. You’ll be responsible for building a durable research org, culture, and operating model that scales with the business.
This role has company-wide impact, defining how deeply the company understands its users—and how that understanding translates into durable product advantage as Harvey continues to define AI for legal professionals.

Requirements

• 12-15+ years of experience in UX research, including proven success leading and scaling research teams in fast-paced, high-growth or technically complex environments
• Deep expertise in qualitative and quantitative research methods, with strong judgment on when and how to apply them.
• Proven ability to influence product strategy with executives and senior stakeholders through high-impact research and insight that lead to business outcomes.
• Experience working closely with product, design, and engineering teams in fast-paced, ambiguous environments. Comfort operating in ambiguity
• Exceptional communication and storytelling skills, with the ability to synthesize complex data into compelling narratives.

Nice To Haves

• Experience researching expert or professional users (e.g., legal, enterprise, technical domains) is a strong plus.

Responsibilities

• Define and own the UX research vision, strategy, and roadmap in alignment with company and product priorities.
• Represent the voice of the user across the company, in leadership forums, planning cycles, and product reviews
• Build, lead, and mentor a world class team of UX researchers, setting a high bar for rigor, craft, and impact.
• Partner closely with Product, Design, Data, Engineering, and AI Research leaders to influence and embed research into planning, execution, and decision-making.
• Design and oversee mixed-methods research programs across discovery, evaluative, and longitudinal studies.
• Translate complex research findings into clear, actionable insights that influence product strategy and executive decisions.
• Champion a strong user-centered culture, ensuring user needs and trust are central to how we build AI-powered products.

What This Job Offers

• Job Type: Full-time
• Career Level: Executive
• Education Level: No Education Listed