Head of User Experience

JG Wentworth•Chesterbrook, PA

59d•Hybrid

About The Position

JG Wentworth is transforming from a single-product legacy brand into a multi-solution financial platform that empowers everyday Americans to take control of their financial future. We're seeking a Head of User Experience (UX) to lead the design, research, and delivery of customer-centered digital experiences that inspire trust, simplify the complex, and drive measurable impact across our product ecosystem. This role will oversee JG Wentworth's UX strategy, design systems, and user research practices-ensuring every digital interaction reflects our brand promise and business goals. The Head of UX will lead a team of designers, working closely with Product, Engineering, and Marketing partners to deliver experiences that are intuitive, inclusive, and conversion-driven.

Requirements

10+ years of experience in UX, Product Design, or Human-Centered Design, including 4+ years managing teams.
Proven success leading design strategy and execution for responsive web and native mobile applications.
Strong understanding of UX principles, information architecture, interaction design, and accessibility standards.
Experience building or maintaining a scalable design system or component library across multiple products or subdomains.
Demonstrated ability to collaborate with cross-functional teams in an agile environment.
Proficiency with modern design and prototyping tools (Figma, FigJam, etc.).
Bachelor's degree in User Experience Design, Graphic Design, or related field.

Nice To Haves

Background in financial services, fintech, or other regulated digital industries.
Experience leading UX research programs and integrating qualitative and quantitative insights into design.
Familiarity with experimentation and CRO frameworks (Optimizely, LaunchDarkly, etc.).

Responsibilities

Define a comprehensive UX vision and roadmap aligned with JG Wentworth's multi-product & multi-domain strategy (Debt Relief, Structured Settlements, Home Equity, and emerging offerings, resource center).
Develop a design strategy that balances customer empathy, brand storytelling, and business performance.
Establish and maintain a scalable Design Language System (DLS) and component library for consistent design execution across all web and mobile properties.
Build frameworks that unify customer experience, and product guide design decisions.
Advocate for accessibility, inclusivity, and usability best practices to ensure all experiences serve diverse customer needs.
Partner with cross-functional leaders to embed design thinking into product planning, roadmaps, and OKRs.
Lead UX design and research from discovery through delivery, ensuring each initiative is grounded in user insight and business value.
Collaborate with Engineering teams to design and deliver seamless end-to-end journeys-spanning acquisition, onboarding, engagement, and servicing.
Oversee user research, usability testing, and iterative design processes that inform continuous improvement.
Use customer feedback to measure and optimize user experience performance across funnels.
Ensure design deliverables are executed at the highest quality level and delivered on time in agile development cycles.
Partner with analytics and marketing to test and validate hypotheses that improve conversion, satisfaction, and retention.
Lead, mentor, and grow a high-performing UX team of designers, researchers, and content strategists.
Foster a collaborative, creative, and feedback-rich environment that values both craft and impact.
Establish design guidelines, critique sessions, and documentation standards to support scaling the function.
Champion design thinking across the company-educating teams on user research, design best practices, and customer empathy.
Represent the voice of the customer in senior leadership discussions and influence decisions that shape the overall customer journey.