Head of Technical Product management

Remitly • Washington, DC

6d

About The Position

About the Team The Academic Information Systems (AIS) portfolio, part of the Academic Leaders & Funders (AL&F) group, offers Software-as-a-Service solutions - Pure, Interfolio, and Digital Commons - to support the academic lifecycle and research management needs of universities, research organizations, and funding agencies. The AIS Technical Services Team is a global team of product managers and data and software engineers that delivers data exchange and integration projects with client enterprise platforms (e.g., HR, Finance) and external data sources and tools. About the Role The Head of Technical Product Management manages a team of Technical Product Managers (TPMs): they are a customer-facing role responsible for gathering functional requirements, designing data and application integration pipelines and managing the delivery of projects. TPMs collaborate with the sales team during the pre-sales phase and work closely with data engineers and software developers to build integrations. The Head of Technical Product Management role is key to delivering seamless, secure, and scalable integrations for our clients, ensuring exceptional service throughout the customer lifecycle and setting technical standards through both leadership and hands-on contributions.

Requirements

• Proven experience managing or leading professional services teams in a SaaS or enterprise application environment.
• Knowledge of enterprise systems (such as HR, finance, and databases), integration patterns, APIs, and security standards.
• Practical knowledge of Project Management and Agile methodologies.
• Exceptional communication and stakeholder management skills, with demonstrated success in customer-facing roles.
• Ability to develop standards, best practices, and high-quality documentation.
• Demonstrated hands-on expertise in designing and implementing technical integrations, especially in novel or complex situations.
• Bachelor’s degree in computer science, Information Systems, or related field (or equivalent experience); advanced degree is considered a plus.
• Excellent written and verbal communication skills.
• Ability to build relationships with stakeholders and the team.

Nice To Haves

• Experience in higher education or research systems is considered a plus
• Familiarity with Research Information Management Systems or Faculty Information Systems is considered a plus

Responsibilities

• Lead, mentor, and manage a team of Technical Product Managers providing direction, performance feedback, and professional development.
• Oversee the design of complex integrations, ensuring alignment with client functional requirements, technical constraints, and security/compliance needs.
• Establish, document, and enforce standards and best practices for solution design, documentation, and project delivery within the TPM team.
• Work closely with the Data and Software Engineering Leads to implement scalable, agile ways of working within the AIS Technical Services team.
• Collaborate with Sales, Client Services, and Customer Success teams to ensure customer satisfaction throughout the entire engagement lifecycle.
• Collaborate with the Senior Director, AIS Technical Services, to define the organization’s growth strategy and help implement initiatives aimed at improving efficiency and scaling operations.
• Foster a culture of continuous improvement in the team; identify key strengths and development areas of the team members, support their professional growth while promoting a culture of inclusion and mutual respect.

Benefits

• Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits
• Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan
• Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs
• Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity
• Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits
• Health Savings, Health Care, Dependent Care and Commuter Spending Accounts
• In addition to annual Paid Time Off, we offer up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 1,001-5,000 employees