Head of Subsection - Data Prod Support 1

Munich Re Group • Amelia, OH

103d • Hybrid

About The Position

At Munich Re Specialty - Global Markets (MRS-GM), it is our ambition to become the leading Primary Specialty Insurance provider, underpinned by an effective and adaptable strategy, superior products and industry leaders working in a supportive environment to achieve this. At the heart of our success is a strong culture where people are encouraged to be present, bold and curious, allowing them to achieve their individual goals. We are currently looking for a Head of IT Data Production Support to be based in London or our United States IT Hubs (Hartford, Princeton & Cincinnati) on a full-time basis, reporting into the Head of Data and Analytics. This position also requires sound technical skills, the ability to collaborate across teams both on-off shore, and think both from an operational + delivery IT mindset.

Requirements

• Strong IT influencing leadership/mentoring skills and experience with a track record of empowering people to execute efficiently towards a common and understood goal.
• Ability to work in a complicated environment with multiple global jurisdictions.
• The ability to successfully manage multiple, competing priorities and coordinate multiple tasks to ensure that work output from others is delivered on-time and accurately while operating in a fast-paced and rapidly evolving environment.
• Ensure a consulting and collaborative working style creating a culture of accountability and sharing.
• Advanced verbal and written communications skills as well as strong listening comprehension.
• Must be able to clearly communicate / concisely articulate outages both verbally and in writing as well as be able to negotiate implementation timelines with key stakeholders.
• Provide regular reports and updates to management on the status of data production support activities, performance metrics, and key initiatives.
• Excellent problem-solving skills, with the ability to address challenges and implement effective solutions.
• 10+ years of experience and in-depth knowledge of IT data support / delivery and all associated principles.
• Prior experience in the insurance field or a closely related domain in support of specialty lines is a necessity.

Responsibilities

• Lead a team of strong and diverse IT professionals with a strong focus on future proof IT skills and possess a business service mindset.
• Organise and provide all levels of technical support for any supported system issues.
• Partner with platform teams where necessary to support software/platform updates.
• Partner with development teams to assimilate/transition support during the active development cycle.
• Support small enhancements / fixes and manage an extensive backlog across multiple entities in conjunction with key business product owners.
• Implement and maintain monitoring/alerting. Report on the SLA's of the systems. Manage all associated dashboards.
• Oversee the resolution of production incidents, ensuring timely and effective solutions while minimising downtime and impact on business operations.
• Manage the associated implementation of changes tied to incidents and small enhancements to data production environments, ensuring they are thoroughly tested and follow established protocols.
• Manage run level status reporting including financials, resource and capacity management and financial planning. Act with the delegated authority of leadership.
• Proven experience owning business and partner/vendor relationships.
• Ability to develop and execute a strategic roadmap for IT Data Production support that aligns with the organization's goals and objectives.
• Stay abreast of industry trends and emerging technologies, working with IT Architecture teams to recommend and implement tools & solutions that enhance data production support capabilities.

Benefits

• 24 days Annual Leave + Holidays
• Eligibility for an Annual Bonus
• Private Medical + Dental Insurance
• Critical illness insurance + Life Assurance + Permanent Health Insurance
• Wellbeing and Development Scheme + EAP + Health Assessments (subject to scheme eligibility)
• Study & continuing Professional Development Support
• Hybrid Working + IT Home Set-up Support

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Insurance Carriers and Related Activities