Head of Structured Solutions

Marsh McLennan

8d • Hybrid

About The Position

We are seeking a talented individual to join our Credit Specialties team at Marsh. This role will be based in New York City. This is a hybrid role that has a requirement of working at least three days a week in the office. We will count on you to: Counsel on processes to handle operational issues within direct area of responsibility; maintain robust operational management discipline using metrics, and ensure all colleagues operate within published procedures and professional standards in order to achieve all processing metrics and department standards. Advise management on the operations to ensure that assigned task that are complex in nature are managed effectively and in a timely manner ensuring Client measurement Service Level Agreements (SLAs) are adhered to, in order to provide services in an efficient, effective and regulatory compliant manner. Ensure alignment of team meetings and activities with overall functional strategy to lead the sharing of opinions, ideas, knowledge and solutions, counsels on inputs received for the evolution of the operational model at all levels of the organization, consult on, and where required, lead change efforts, projects, quick wins, question what next and encourages ideas in order to promote new process improvement ideas that leverage technology solutions and to improve provision of service. Ensure a team, driving high individual performance and drive development plans for each team member with effective mentoring, providing inputs on performance feedback and all people related matters including recruiting, salary/bonus, performance management, training, talent mapping, succession planning, status changes, etc . and counseled on training sessions for all CSS colleagues as applicable in order to support, and guidance to less experienced Colleagues and help develop department resources. Ensure compliance and usage of resources reflecting in the travel and expense operating budget for the team in order to manage costs, working within budgetary/financial objectives for the team. Direct resources to create Senior Leadership service activity reporting and present technical information for Management and Leadership to ensure documentation for the purpose of decision making. Ensure alignment of teams with overall functional strategy and consult on complex and contentious reinsurance developments internally and builds, promote and drive relationships with Brokers, Clients and Markets to lead the team and/or department externally for all aspects of reinsurance service processing and to understand and resolve problems for all external stakeholders. Why join our team: We help you be your best through professional development opportunities, interesting work and supportive leaders. We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities. Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being. Marsh, a business of Marsh McLennan (NYSE: MMC), is the world’s top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow on LinkedIn and X. Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, veteran status (including protected veterans), or any other characteristic protected by applicable law. If you have a need that requires accommodation, please let us know by contacting [email protected]. Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person. The applicable base salary range for this role is $146,000 to $353,300. The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives. We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other retirement programs as well as employee assistance programs.

Responsibilities

• Counsel on processes to handle operational issues within direct area of responsibility
• Maintain robust operational management discipline using metrics
• Ensure all colleagues operate within published procedures and professional standards in order to achieve all processing metrics and department standards
• Advise management on the operations to ensure that assigned task that are complex in nature are managed effectively and in a timely manner ensuring Client measurement Service Level Agreements (SLAs) are adhered to, in order to provide services in an efficient, effective and regulatory compliant manner
• Ensure alignment of team meetings and activities with overall functional strategy to lead the sharing of opinions, ideas, knowledge and solutions, counsels on inputs received for the evolution of the operational model at all levels of the organization, consult on, and where required, lead change efforts, projects, quick wins, question what next and encourages ideas in order to promote new process improvement ideas that leverage technology solutions and to improve provision of service
• Ensure a team, driving high individual performance and drive development plans for each team member with effective mentoring, providing inputs on performance feedback and all people related matters including recruiting, salary/bonus, performance management, training, talent mapping, succession planning, status changes, etc
• Counseled on training sessions for all CSS colleagues as applicable in order to support, and guidance to less experienced Colleagues and help develop department resources
• Ensure compliance and usage of resources reflecting in the travel and expense operating budget for the team in order to manage costs, working within budgetary/financial objectives for the team
• Direct resources to create Senior Leadership service activity reporting and present technical information for Management and Leadership to ensure documentation for the purpose of decision making
• Ensure alignment of teams with overall functional strategy and consult on complex and contentious reinsurance developments internally and builds, promote and drive relationships with Brokers, Clients and Markets to lead the team and/or department externally for all aspects of reinsurance service processing and to understand and resolve problems for all external stakeholders

Benefits

• professional development opportunities
• career opportunities
• health and welfare benefits
• tuition assistance
• 401K savings
• retirement programs
• employee assistance programs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees