Head of Solutions Engineering, North America

Deliverect

87d

About The Position

At Deliverect, our API-first platform is revolutionizing commerce by providing a connected suite of on and off-premise solutions. We empower both the food and retail industries to expand their revenue and simplify their operations, creating seamless experiences for businesses to sell anywhere and deliver everywhere. Join us in this exciting journey, where your contributions will directly impact how businesses connect with their customers in a rapidly evolving global market. The Solutions Engineering team is Deliverect's pre-sales technical function. We are the architects who translate the complex, high-volume needs of global QSR brands into integrated, scalable solutions using our cutting-edge multi-product platform. Focused on technical validation, solution design, and proof-of-concept creation, this team drives sales velocity by building the technical integrity necessary to win enterprise business and ensure alignment with Deliverect’s long-term architectural standards.

Requirements

• 12+ years of progressive technical experience, including at least 5 years in a leadership capacity such as Solutions Architect or Principal Solutions Engineer.
• Deep technical background validated by a Bachelor’s or Master’s degree in Computer Science, Engineering, or a closely related technical field.
• Mastery of modern API architectures (REST, GraphQL), distributed systems design, and cloud platform governance (AWS, GCP, or Azure).
• Domain fluency in the QSR/Hospitality technology ecosystem, including complex POS integration, loyalty platforms, and multi-channel commerce systems.
• Exceptional ability to engage with C-level executives and translate complex technical concepts into business value.
• 2+ years of people leadership experience overseeing technical consulting or engineering staff.

Responsibilities

• Lead the technical strategy and execution for our largest, most complex global QSR prospects, serving as the hands-on Principal Solutions Engineer and Architect to accelerate deals to closure.
• Analyze the customer’s existing or proposed architecture to proactively identify product/integration gaps and design the optimal target-state architecture and integration patterns.
• Serve as the highest technical escalation point within the pre-sales cycle, providing expert technical leadership during high-stakes client meetings and complex objection handling.
• Govern the internal solutioning process by developing and maintaining standardized reference architectures, integration playbooks, and decision logs.
• Translate field-observed technical requirements and architectural gaps into prioritized, clear input for the Product Management and Core Engineering roadmaps.
• Ensure a seamless technical hand-off process, guaranteeing solution integrity and setting large clients up for long-term operational success post-sale.
• Define and implement a predictable, process-driven Solutions Engineering methodology and technical engagement model.
• Lead the formal people management responsibilities for the Solutions Engineering team, including hiring, mentoring, and performance reviews.

Benefits

• Dedicated learning budget to help you expand your skills and knowledge.
• Opportunity to contribute to tackling significant challenges in the global tech industry.
• Culture of innovation with weekly releases and new features.
• Collaboration with a diverse, international team.
• Compensation and benefits packages tailored to reflect the unique needs of each market.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Bachelor's degree
• Number of Employees: 251-500 employees