Head of SMS Wholesale

Vox Solutions•Lebanon, PA

About The Position

VOX is a visionary company led by a single founder, currently leading the way in flashcall and telecom carrier services, transforming the way businesses communicate, authenticate and connect. As a hyper-growth company, VOX achieved over 25% YoY revenue growth last year and is aiming to reach $100M+ revenue this year. VOX is looking for a team of growth-driven individuals to take the company to new heights. VOX's cutting-edge technology and dedicated customer service team ensure that telcos and enterprises maintain secure, fast, and reliable connections while protecting their networks. VOX's promise of a hassle-free experience and superior customer support enables telcos and enterprises to focus on success. As a company, VOX focuses on solutions that monetize the assets of mobile network operators. Joining VOX offers the opportunity to work with the industry's leading technologies and help them stay ahead and continue to innovate with a comprehensive suite of flashcall and telecom carrier services. VOX is highly committed to providing its employees with a dynamic, forward-thinking work environment, competitive compensation and benefits, vacation and time-off packages, and stock options. This is a once-in-a-lifetime opportunity for highly ambitious individuals, as VOX plans to expand its solutions portfolio and go public in the next 3-5 years. Role Overview The Head of SMS Wholesale is responsible for leading VOX’s global SMS aggregation and wholesale activities, ensuring strong relationships with key partners, and driving strategic growth across priority regions. This role oversees the commercial development of the SMS wholesale portfolio, ensuring high-quality service delivery, competitive positioning in the market, and close alignment with cross-functional teams. This is a hands-on leadership role: part strategic builder, part senior hunter/farmer, part team leader and coach.

Requirements

7+ years in A2P SMS / wholesale / CPaaS in commercial roles (e.g., Head of SMS Trading, Senior Account Manager, Carrier Manager, Regional Sales Director).
Proven experience building or scaling an SMS trading / wholesale unit.
Demonstrable leadership experience: managing Account Managers or commercial teams or acting as de-facto team lead.
Strong existing network with global and regional aggregators, CPaaS platforms, and/or major messaging buyers.
Deep understanding of A2P SMS trading dynamics.
Excellent leadership: coaching, feedback, prioritization, and conflict handling.
Strong negotiation and influencing skills at senior level (C-level, VP/Director level at partners).
Ability to work in a hands-on, build-from-scratch environment, comfortable with ambiguity and iteration.
Highly structured, with strong analytical skills and comfort with numbers (targets, margin, forecasting).
Fluent English (spoken and written)

Nice To Haves

any additional languages as a plus (French, Arabic)

Responsibilities

Define the overall strategy for SMS wholesale / trading within VOX, in alignment with the company’s MNO-monetization and operations strategy.
Decide on target markets, partner segments, and prioritized geographies (e.g., global Tier-1 aggregators, regional players, selected enterprise opportunities).
Set yearly and quarterly targets for volume, gross margin and number of active accounts.
Personally drive high-value strategic partnerships (top global aggregators, large regional players, priority enterprise clusters).
Oversee price-setting and adjustments together with Routing and Procurement, ensuring coherent strategy across all traders and accounts.
Own forecasting for wholesale volumes and gross margin at division level and provide regular performance reports for VP Operations and management (targets vs. actuals, pipeline, risk & opportunity).
Track market trends: pricing movements, competitor behavior, brand and aggregator strategies.
Represent the SMS wholesale view in internal discussions on new products, MNO deals, and routing strategy.
Provide day-to-day leadership, coaching and performance management for the team.
Define and refine commission and incentive schemes (fixed, quarterly bonus, margin-based commissions) in cooperation with VP Operations & HR.
Ensure the team has clear KPIs, dashboards, and reporting routines.
Support Account Managers in complex negotiations and escalations (rates, commitments, exclusives, traffic shifts).
Oversee quality of relationship management, ensuring regular, professional communication with partners (pricing changes, route moves, incidents, disputes).
Ensure commercial governance: approvals for larger deals, special pricing, or non-standard contract clauses.
Consolidate Account Manager forecasts and validate assumptions.
Contribute to budgeting and headcount planning for the SMS Aggregation team and related operational support (Routing, Support).
Define the way of working for the wholesale team: opportunity lifecycle, approvals, margin checks, escalation paths.
Ensure proper usage of CRM and internal tools (opportunities, contacts, contracts, risk flags, pricing decisions).
Continuously improve trading processes, playbooks and guidelines based on market feedback and internal performance.