Head of Servicing

GoodLeap • Austin, TX

131d • $200,000 - $300,000

About The Position

GoodLeap is seeking a Head of Servicing to lead and scale our servicing operations through the next phase of growth. This leader will own the full servicing lifecycle—from onboarding and customer support, through collections, recoveries, and investor relations and reporting —while championing the use of AI and next-generation technologies to drive efficiency, compliance, and customer satisfaction. This is a unique opportunity for a seasoned servicing executive to lead and improve a world-class, tech-forward servicing function in one of the fastest-growing fintechs in the industry.

Requirements

• 10+ years of experience in loan servicing, with at least 5 years in a senior leadership role (preferably in fintech, banking, or consumer lending).
• Deep expertise in servicing operations, servicing technology platforms, collections strategy/tactics, and investor relations/reporting.
• Proven success scaling servicing functions to millions of customers and high asset volumes.
• Strong understanding of regulatory frameworks (CFPB, FDCPA, etc.) and compliance best practices.
• Passion for leveraging technology and AI to transform traditional servicing models.
• Exceptional leadership skills with experience building and motivating high-performing teams.
• Strong analytical, communication, and stakeholder management skills.

Responsibilities

• Oversee day-to-day loan servicing operations across customer support, payment processing, collections, recoveries, and investor relations and reporting.
• Drive the adoption of advanced servicing platforms, automation tools, and AI solutions to deliver operational excellence, reduce costs, and improve customer outcomes.
• Design and implement effective, data-driven collection strategies that balance recovery performance with customer experience.
• Ensure accurate, timely, and compliant reporting to investors and other stakeholders.
• Work with investors to understand what they are experiencing in pools of loans or leases to anticipate how asset performance may align or differ with their expectations.
• Partner with Risk, Compliance, and Legal teams to ensure adherence to regulatory requirements and investor guidelines.
• Recruit, mentor, and lead a high-performing servicing team, fostering a culture of accountability, innovation, and continuous improvement.
• Build scalable processes, infrastructure, and partnerships to support rapid customer and asset growth. Test those processes to assure that we are properly managing operational risk and compliance.

Benefits

• Competitive compensation, equity participation, and executive-level benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Number of Employees: 501-1,000 employees