Head of Sales Workflow and Intelligence

Google • Mountain View, CA

10h • $224,000 - $315,000

About The Position

The RSO GPL team serves as the engine for operationalizing AI within the sales ecosystem. As the industry shifts toward AI-native business processes, our team ensures the sales organization leads the charge rather than just keeping pace. Operating as both a product incubator and a business hub, we identify high-friction points in the business cycle and deploy AI solutions to resolve them. The Head of Sales Workflow and Intelligence is a pivotal leadership role within RSO GPL, positioned at the center of our transformation into an AI-first sales organization. In this role, you will lead the evolution of Connect Sales, our core CRM, by infusing it with the power of Gemini. Your mission is to build a holistic tooling and insights strategy for all Google Customer Solutions (GCS) sellers and sales management. You will translate GCS Go-To-Market (GTM) requirements into a comprehensive enablement strategy, partnering with engineering teams to execute development and activating the product across global sales and regional teams. The scope of this role includes driving the tooling strategy for over 10,000 primary, specialist, and third-party sellers across Same-Store Growth, Onboarding, and Acquisition programs. You will oversee critical workflows including opportunity management, sales intelligence, customer portfolio management, and manager coaching tools. Google Customer Solutions (GCS) sales teams are trusted advisors and competitive sellers who maintain a relentless focus on customer success by bringing the best Google has to offer to small- and medium-sized businesses (SMBs), which are the backbone of our communities. As a member of our team, you’ll have the opportunity to work with company owners and make a real difference in their businesses by helping them grow. Together, we help shape the future of innovation for customers, partners, and sellers...and we have fun doing it.

Requirements

• Bachelor’s degree or equivalent practical experience.
• 10 years of experience in product management, program management, or technical consulting.
• 5 years of experience in people management.

Nice To Haves

• 8 years of experience in people management.
• Experience with content creation and narrative development.
• Experience with technical change management within an enterprise sales organization.
• Ability to collaborate effectively across organizational boundaries, build relationships, import/export talent and ideas to achieve broader organizational goals.
• Ability to quickly learn, understand, and work with new emerging technologies, methodologies, and solutions in the technology space.

Responsibilities

• Focus on building out a holistic tooling and customer/sales insights strategy for all GCS sellers and sales management on Connect Sales.
• Translate the GCS GTM requirements into a holistic tooling and enablement strategy, partnering with the relevant engineering teams to execute on the strategy and activating the product with sales and regional teams.
• Reimagine the seller experience, replacing static workflows with dynamic, AI-driven intelligence.
• Advocate the integration of autonomous agents and predictive insights directly into the daily rhythm of global sellers, automating tasks from opportunity management to portfolio optimization and freeing teams to focus on strategic growth.
• Serve as the business bridge between Go-To-Market goal and engineering reality, translating high-level business requirements into a product roadmap.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees