Head of Sales / Director North America

DigitalGenius•New York, NY

18h•Remote

About The Position

At DigitalGenius (DG), we are using AI Agents to transform customer experience for ecommerce brands. With a proprietary approach to agentic AI, we have a unique opportunity to become the undisputed leader in our industry. We’re looking for excellent candidates to join our dedicated, thoughtful, and hardworking team to help us achieve that goal. DG is a global company with offices in London, New York, and people across the world. Our customers include some of the biggest names in retail including On, Rapha, Air Up, Holland & Barrett, AllSaints, Honeylove, and Clarins. We’re now looking for an ambitious and experienced Head of Sales to lead our US commercial growth, build strategic relationships, and drive revenue. This is a great opportunity as one of our main company goals at the moment is US expansion. The Role As our Head of Sales, you will be responsible for driving new business acquisition and building a strong pipeline across mid-market and enterprise ecommerce brands in North America. You’ll work directly with our CEO and global leadership team to shape go-to-market strategy, grow brand presence, and close deals in a fast-paced, high-growth environment. You will directly manage our US AEs and indirectly support our business development and customer success functions.

Requirements

7+ years of B2B SaaS sales experience, ideally with at least 3 years in a leadership or sales director role.
Proven track record of closing deals with upper mid market and enterprise logos
Deep understanding of the US ecommerce and/or customer support ecosystem.
Self-starter mentality with strong communication, negotiation, and presentation skills.
Experience in a startup or high-growth environment is highly desirable.
Familiarity with CRM systems and sales tools (Hubspot….. )
Comfortable working remotely and independently across time zones.

Nice To Haves

Experience in a startup or high-growth environment is highly desirable.

Responsibilities

Develop and execute a strategic sales plan to achieve and exceed US revenue targets.
Identify key growth sectors within the US ecommerce market and tailor outreach accordingly.
Build strong relationships with C-level executives, heads of customer experience, and other key stakeholders.
Work closely with marketing and product teams to ensure alignment on lead generation and product positioning.
Maintain accurate pipeline forecasts and CRM hygiene
Represent DigitalGenius at industry events, conferences, and client meetings across the US.
Maintain up-to-date documentation of all sales processes and Standard Operating Procedures (SOPs).
Ensure a consistent, repeatable approach to how we sell
Build and mentor a growing US sales team as the business scales.