Head of Robotics Technical Services Process Engineering, Robotics Technical Services

Amazon•North Reading, MA

About The Position

As a Sr Manager, TPM - Process Engineering within the Robotics Technical Services team, you will be responsible for developing, implementing, monitoring and improving the mechanisms to service and support Amazon Robotics products deployed to Stores Operations. In this role, you will be responsible for managing multiple functions within AR Process Engineering, including Data Engineering, Data Science, Workflow Automation, HW Tools Development, Hardware Problem Management and retrofit program management. This role requires working closely with Operations, AR Field, and Operations teams to ensure mechanisms to service and support AR products are safe, efficient and effective. The ideal candidate has experience managing multi-disciplinary teams with the ability to analyze, prioritize and deliver operational improvements. This role requires excellent people management skills, structured problem-solving, and communication skills. A day in the life Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include: - Medical, Dental, and Vision Coverage - Maternity and Parental Leave Options - Paid Time Off (PTO) - 401(k) Plan If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply! About the team This role is part of the Amazon Robotics Technical Services team, responsible for supporting AR products deployed to Stores Operations. AR Technical Services includes Technical Support, Hardware Support Engineering, Customer Success Management, Field Safety, Service Strategy and Process Engineering.

Requirements

7+ years of people management experience
7+ years of technical program management experience
Experience generating automated metrics to measure service and program effectiveness and consistency
Bachelor's degree in Engineering, Computer Science, or a related technical field
Experience communicating across technical and non-technical audiences, including executive level stakeholders or clients

Nice To Haves

Master's degree or equivalent

Responsibilities

Develop service and support mechanisms for new products.
Identify and prioritize opportunities to increase the performance deployed products through improved service mechanisms, service execution and product design.
Implement changes through service mechanisms and technology upgrades.