Head of Revenue Operations

RZR Global Inc.•San Francisco, CA

10d

About The Position

The Head of Revenue Operations is the primary architect of the global commercial engine. As the organization targets a milestone of $xxxM in Gross Spend, this leader will transition the Go-to-Market (GTM) function from high-growth regional execution to a unified, enterprise-grade global system. This role sits at the critical intersection of Sales, Client Success, Product and Marketing, ensuring that every stage of the customer journey—from initial prospecting to long-term expansion—is optimized for speed, retention, and predictability. Reporting directly to the CRO, you will be the strategic lead for territory design, incentive modeling, and forecasting accuracy. Your mandate is to transform Revenue Operations from a reactive support function into a proactive growth driver by providing the infrastructure needed to capture significant global market share. You will be responsible for building the repeatable systems that allow regional leaders to focus on market strategy while you handle the operational "how". This role is not merely about managing tools; it is about building the revenue systems architecture that enables the organization to scale with industrial precision. You will move the company away from manual, individualized efforts toward a scalable commercial engine that supports a top-tier global vision. By unifying data and processes, you will create a single "Source of Truth" that informs executive decision-making and drives global commercial excellence.

Requirements

10+ years of senior leadership in Revenue Operations or GTM Strategy, with a proven track record of scaling a global commercial engine from $xxM to $xxxM.
Expert in Performance Marketing, Attribution models, and the mobile ecosystem (iOS/Android).
Deep expertise in CRM architecture (HubSpot/Salesforce), Jira, and BI platforms such as Tableau or Looker.
A builder who views revenue as a system to be engineered, not just a set of tools to be maintained.
Experience managing global P&Ls and working across diverse regional markets (Americas, EMEA, APAC).

Responsibilities

Global Systems Design: Build and manage a global commercial operating system capable of supporting $xxxM+ in Gross Spend with predictable pacing across all regions.
Forecasting Accuracy: Own the global "Source of Truth" for all revenue data, maintaining a strict <x% variance in forecasting accuracy through rigorous pipeline inspection cadences.
Revenue Intelligence: Define and track core growth KPIs, including Net New Acquisition, Tier 1 Concentration, and Product Penetration across key segments like CTV.
Stability Monitoring: Ensure Daily Revenue Run-rate (DRR) stability remains above the $xxx baseline for all active accounts, implementing early-warning systems to identify churn risk.
Strategic Marketing Partnership: Partner with the CMO to operationalize a regional marketing strategy that drives a xx ROI on monthly GTM investment.
Demand Generation Alignment: Align marketing spend to priority segments to ensure high-quality lead flow and increased pipeline velocity.
Advocacy Flywheel: Build the system to track and leverage customer references and case studies to accelerate Tier 1 deal cycles and drive market influence.
Retention Framework: Operationalize the Revenue Retention Framework to stabilize churn and drive significant Share-of-Wallet (SOW) growth per quarter.
Stack Optimization: Audit and optimize the GTM tech stack (CRM, Jira, BI tools) to ensure high ROI and a xx% reduction in manual reporting and administrative overhead.
Lifecycle Documentation: Document 100% of end-to-end customer lifecycles, eliminating friction in the transition from implementation to long-term account management.
Launch Excellence: Standardize the campaign deployment protocol to achieve ≥xx% "First-Time-Right" accuracy and reduce internal cycle times to ≤x business days.
Tiered Planning: Standardize a tiered account planning strategy to drive xx% SOW growth per quarter through automated tracking of Account Plans and QBRs.